Senior Instructional Designer – Compliance, Security & Fraud

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Come join the Intuit Information Security (IIS) CyberCRAFT Security Education & Empowerment team as Sr. Instructional Designer responsible for the alignment of the courses to educational programs, the design and development of the educational content, and to ensure the courses meet Security objectives and regulatory compliance. This role includes working with global teams across partner organizations to deliver security best practices throughout the program or product lifecycle. The successful candidate will possess a deep knowledge of learning sciences and design, adult learning theory, technical knowledge to create and maintain content and has a proven track record of collaboration and implementing learning strategies that improve organization performance.

Responsibilities

• Design and develop sustainable training solutions, using solid instructional design methodology (including adult learning theory, interactive activities, and competency-based evaluations) to ensure training solutions are effective and align with quality and regulatory requirements
• Understand the unique needs of legal, security, product, engineering, and other business teams (goals, products, tools, process) in order to produce effective and relevant learning strategies and deliverables
• Produce and revise training materials to keep course materials current and match organizational needs
• Create, design and develop rigor in tests for certification of learning in Storyline
• Perform rigorous quality assurance process
• Engage with cross-functional stakeholders to define security risk and compliance requirements for training and awareness initiatives
• Partner closely with key stakeholders to develop internal communications strategies and training materials for their respective areas
• Drive cross-functional and effective communications throughout the learning development program lifecycle, providing the visibility and transparency required to ensure cross-functional team and stakeholder alignment
• Provide proactive and reactive messaging that supports key initiatives and program rollouts
• Identify program risks and drive the implementation of recommended mitigations
• Develop, define and report on program health and success metrics, including learning effectiveness metrics and retention measurement
• Write technical requirements as needed

Qualifications

• 5+ years of work experience in adult learning/education design and development, Instructional design or similar capacity
• Strong graphic/visual design skills for content creation
• Strong technical and creative writing skills 
• Demonstrated understanding and execution of requirements to develop learning courses end-to-end (analysis all the way to post-training assessment)
• Strong hands-on instructional design and development experience and knowledge of e-learning development software, including Articulate Storyline, Vyond, Camtasia, and blended learning approaches. (Advanced Articulate Storyline skills and Adobe Illustrator a plus.)
• Strong analytical, problem-solving, negotiation and organizational skills with clear experience focusing under pressure
• Proven track record on projects that translate complex concepts into easy-to-understand articles
• Superior organizational and time-management skills; demonstrated effectiveness in managing multiple priorities and deadlines
• Experience driving projects end-to-end independently, including evaluating, defining, and improving end-to-end processes
• Experience being independent, results-oriented, and thorough in examination and analysis
• Experience influencing stakeholders and partner teams, especially in collaborating with different individuals across the organization and within other geographies, including subject matter experts
• Experience adapting to dynamic situations and proactive work ethic
• Experience managing competing priorities and simultaneous/concurrent projects in a fast-paced environment
• Experience working in Agile approach, persona-based learning is preferred
• Familiarity/experience with compliance programs such as GDPR, ISO27001, SOC 2 and PCI is a plus
• Knowledge and/or experiences of Information Security will be a distinct advantage
• Experience and knowledge in AI integration will be a distinct advantage
• BA/BS in instructional design technology, education, communication or any discipline requiring mastery of written communication skills or equivalent work experience

Please include your portfolio with your application. Thank you.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $120,000 – $162,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.