We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Alteryx is searching for a Senior Customer Education Content Developer. This position is remote first, based in North America, designed for an individual contributor.

Join Alteryx, the leader in data blending and advanced analytics, and be part of a dynamic and fastgrowing organization in one of the hottest software markets. Alteryx provides data analysts in departments like sales, marketing, finance, and real estate with an intuitive workflow for data blending and advanced analytics that leads to deeper insights in hours, not the weeks typical of traditional approaches.

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

The Opportunity: At Alteryx we believe that effective customer education is paramount to our continued success. We are looking for a talented individual with experience in software product training development and customer-focused adult learning. In this position you will develop engaging and effective learning experiences across a range of modalities and delivery methods for customers (70% instructor-led training; 30% other modalities such as videos, eLearning, and tutorials), as well as update existing courses and support the Learning Operations and Delivery teams. The ideal individual will have previous customer education experience working with adult learning principles, course design models (ADDIE, Six Disciplines, or SAM), curriculum development, instructional design, and course evaluation. It is a plus if you are familiar with data analytics. We are looking for a dynamic individual who can easily upskill on our own Alteryx products, work with our internal subject matter experts (SMEs), and design training for external customers in the use of the Alteryx product suite.

Responsibilities

Content Development

• Develop engaging and effective learning experiences for customers across a variety of modalities and delivery methods with a primary focus on instructor-led training (ILT).
• Use strong writing skills to create compelling content and scenarios.
• Work collaboratively with SMEs to design content that meets the established learning objectives.
• Support the delivery team, instructors, and operations partners by ensuring smooth project handoffs, providing train-the-trainer sessions when needed, and delivering the required materials for LMS course publication.
• Lead meetings with diverse audiences across various departments and levels to communicate ideas, present projects, and share results.
• Use a wide variety of software, media, and tools to develop content for ILT and digital learning; videos; infographics; performance support tools; and other deliverables.
• Build a knowledge base of current and future technology trends, innovations, industry standards, ideas, and best practices to ensure training offerings continue to engage Alteryx learners. Processes and Governance
• Demonstrated ability to create and update documentation including policies, procedures, and guidelines to support efficient workflows and decision-making processes
• Strong communication skills to effectively communicate documentation and governance requirements, staying abreast of industry trends and best practices
• Proven aptitude to effectively collaborate and work with other teams, while demonstrating the ability to lead and influence, in order to foster strong relationships and drive successful outcomes in cross-functional environments

Qualifications

• Over 8 years of experience as an ILT content developer, instructional designer, or similar role
• Exceptional writing and communication skills, including the ability to craft clear learning objectives and create engaging, persuasive content tailored for adult learners
• 2+ years of experience in SAAS customer education (additional experience writing technical content in the SAAS industry a bonus)
• Proven project management experience, with the ability to manage timelines and deliverables in a fast-paced product development lifecycle
• Proficient in Microsoft Word, PowerPoint, Storyline 360, Rise, Adobe InDesign, Photoshop, After Effects, and TechSmith Camtasia
• Creative thinking and problem-solving skills
• UI/UX design experience a bonus
• Strong team player who collaborates effectively across teams and communicates clearly at all levels of the organization
• Quick learner with an aptitude for developing proficiency in the Alteryx product suite
• Ability to work under tight deadlines in a fast-paced product development lifecycle while delivering high-quality results
• Ability to travel up to 10% of the year

Do you find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we are invested in building teams with a wide variety of backgrounds, identities, and experiences. Compensation and Benefits Alteryx is committed to fair and equitable compensation practices. This position is remote first and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including bonus.

Alteryx has amazing benefits for all associates that can be viewed here.

Interested? Learn more and apply today at alteryx.com/careers!

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks

Alteryx has amazing benefits for all Associates which can be viewed here.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.

About Organization

Alteryx powers actionable insights with the AI Platform for Enterprise Analytics. With Alteryx, organizations can drive smarter, faster decisions with a secure platform deployable in on-prem, hybrid, and cloud environments. More than 8,000 customers globally rely on Alteryx to automate analytics to improve revenue performance, manage costs, and mitigate risks across their organizations.