Regional Field Manager – Instructional Design
About Extend:
Extend is modernizing the $100 billion-per-year protection plan industry using cutting-edge technology and top-notch customer service.
Our technology-forward omnichannel and API-first solution allows any merchant to offer protection plans, both online and in store, while also providing a merchant’s end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. More recently, Extend also launched a shipping protection solution, covering consumers in the case of lost, damaged or stolen packages. This is further expanding the company’s addressable market and value creation for merchants.
We are a venture-backed startup in downtown San Francisco led by founders who have previously had multiple successful exits. Extend simplifies the technology stack for the product and shipping protection industries.
Position Overview:
We are seeking a dynamic and experienced Regional Field Manager with a specialization in Instructional Design and a proven track record in digital asset creation, design, and Learning Management System (LMS) management. The successful candidate will oversee training initiatives, create engaging learning content, and optimize our digital resources across our operations.
Responsibilities:
Instructional Design:
- Develop and implement innovative instructional strategies and methodologies to enhance training effectiveness.
- Design, develop, and maintain training materials, including presentations, e-learning modules, videos, and other multimedia assets.
- Ensure training materials are aligned with company policies, procedures, and industry best practices.
Digital Asset Creation & Design:
- Create visually appealing and interactive digital assets to support training initiatives, sales, and customer engagement.
- Utilize graphic design software and multimedia tools to produce high-quality digital content.
- Collaborate with cross-functional teams to conceptualize and execute digital projects, ensuring alignment with brand standards and messaging.
Learning Management System (LMS) Management:
- Administer and manage Learning Management Systems, including content uploads, user management, and system maintenance.
- Monitor LMS usage and performance metrics to identify areas for improvement and optimization.
- Provide technical support and training to users on LMS functionality and best practices.
Regional Training & Support:
- Plan, coordinate, and deliver training sessions for merchant partners’ sales and customer service teams, ensuring consistency and effectiveness across all locations.
- Conduct needs assessments and gap analyses to identify training needs and develop targeted solutions.
- Serve as a subject matter expert and resource for merchant partners’ sales and customer service teams regarding training content, processes, and tools.
Performance Evaluation & Reporting:
- Evaluate the effectiveness of training programs through assessments, surveys, and feedback mechanisms.
- Analyze training data and performance metrics to measure the impact of initiatives and identify areas for improvement.
- Prepare regular reports and presentations to communicate training outcomes, insights, and recommendations to leadership.
Qualifications:
- Bachelor’s degree in Instructional Design, Education, Multimedia Design, or related field or equitable experience.
- Proven experience in instructional design, digital asset creation, and LMS management, preferably in a corporate or retail environment.
- Strong proficiency in graphic design software (e.g., Adobe Creative Suite), multimedia editing tools, and e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate).
- Excellent project management skills with the ability to manage multiple priorities and deadlines effectively.
- Strong communication, presentation, and interpersonal skills.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Willingness to travel 50% of the time.
- Location: REMOTE.
Join Our Team:
If you are passionate about instructional design, digital innovation, and driving performance excellence, we invite you to join our team and play a key role in shaping the future of our training initiatives. Apply now to be considered for this exciting opportunity!
Estimated Pay Range: $64,000 – $80,000 per year salaried*
* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, work location and job-related knowledge, skills and experience.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Very generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
About Organization
Extend allows any merchant to offer extended warranties and protection plans through our easy-to-integrate APIs or pre-built eCommerce applications. We power extended warranties both online and offline while also providing consumers with a modern, digitally native experience that eliminates the issues customers face today with legacy offerings.
Our platform is integrated into leading eCommerce solutions including Shopify, Magento, Salesforce Commerce Cloud, BigCommerce, and others so that you can be up and running quickly, with no technical requirements. We also provide custom API integrations for larger merchants who have their own eCommerce platform. Our intelligent decision engine uses machine learning to optimize warranty offers in real-time, thereby improving warranty and cart conversions and generating the most revenue for the merchant. For customers, Extend stores all the details of an individual's product purchase and warranty plan for them - no need to save receipts. Our 24/7 claims experience streamlines them through the claim process to create a seamless experience from start to finish.