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Instructional Design

Manager, Learning & Development

Job Type Full-Time  
Experience Level Mid  
Organization Type Corporate L&D  
Pay Range TBD  

This is your chance to be part of a Corporate Human Resources team at a top global hospitality company!  As an HRCC (Hilton Reservations and Customer Care) Learning Manager, you will focus on project management and learning needs analysis, instructional design, curriculum development, and implementation of blended learning programs. On the HRCC Learning team reporting to the Senior Manager, HRCC Learning, you will be responsible for working on several projects, such as new hire training, leadership development, trainer certification, and various ad hoc projects.

How We Will Support You

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

  • Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
  • Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
  • Paid parental leave for eligible Team Members, including partners and adoptive parents
  • Mental health resources including free counseling through our Employee Assistance Program
  • Paid Time Off (PTO)
  • Learn more about the rest of our benefits
  • At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

How You Will Make An Impact

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

  • Lead the analysis, design, and development of curricula across our HRCC functions that align with performance and organizational goals.
  • Perform vital learning program updates to learning material including PowerPoint presentations, pre-work guides, support documents, and participant guides.
  • Provide excellent service delivery to our Primary HRCC business partners.

How you will collaborate with others:

  • Collaborate with other teams and external vendor partners to ensure the instructional design and training evaluations are relevant and globally applicable.
  • Partner with vendors to manage the entire learning lifecycle, including creating requests for proposals, reviewing vendor options, managing RFPs/SOWs, and providing feedback for vendor-based responses and partner edits.
  • Coordinate with Shared Services and Vendor partner teams to review hiring and upskilling plans.

What projects you will take ownership of:

  • Analyze reporting to identify training gaps in learning programs and evaluate program effectiveness through training evaluations.
  • Work with business partners to evaluate performance needs, field training requests, and recommend a course of action.

Why You’ll Be A Great Fit

  • You have these minimum qualifications:
  • Three (3) years of professional work experience
  • Two (2) years of demonstrable experience creating learning content using learning authoring tools, e.g. Articulate 360 Suite, Camtasia, Microsoft Office Suite
  • Project management experience involving vendors (vendor management)
  • Excellent verbal, writing, and strategic-thinking skills with an ability to collaborate across multiple teams

It would be useful if you have:


  • BA/BS Bachelor’s Degree
  • Strong understanding of adult learning principles
  • Experience in Instructional Design and Learning Delivery platforms in a call center environment within a global matrixed organization

What It Is Like Working For Hilton

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”),  a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $75,000-$110,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. 

Schedule: Full-time

Brand: Hilton Corporate

Shift: Day Job

Job Level: Manager

Job: Human Resources


About Organization

Hilton is a leading global hospitality company with a portfolio of 22 world-class brands comprising more than 7,500 properties and nearly 1.2 million rooms, in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 180 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone