Blue Cross of Idaho is looking for a Manager of Learning and Development to oversee and provide expertise related to the instructional design, training, and knowledge management programs for the Enterprise Business Operations departments. Working with the Director of Business Transformation, this role is responsible for developing and implementing strategies for the ongoing learning and development of all staff within these teams. This will include developing and maintaining our learning management systems and processes, overseeing both facilitated training and self-guided training, and the ongoing refinement and enhancement of our knowledge management tools.

This position is onsite, located in Meridian, Idaho.

To Be Considered For This Opportunity, You Have

Experience: 7 years’ of experience to include training and development, program design, facilitation and people management experience

Education: Bachelor’s Degree in human resources, organizational development, instructional design, training and development or related; or equivalent work experience (Two years’ relevant work experience is equivalent to one-year college)

In This Role, We Will Ask You To

• Ensure metrics relative to learning and development are reviewed and propose areas for improvement to processes, methodologies and deliverables.
• Lead all aspects of the development and delivery of formal education processes for new hires and ongoing experienced employees.
• Evaluate training program effectiveness, through analysis of survey feedback and quality review outcomes, revising programs accordingly.
• Ensure documentation for knowledge management is up to date and consistent.
• Accountable to build, update, and execute an Operations Learning Plan as well as implement and lead the program.
• Review, evaluate, and report operations results to overall and individual performance against established standards and samplings. Provide feedback, conduct process reviews, and analyze metrics that identify areas of improvement. Develop and implement process improvement plans.
• Coordinate the review and response to Internal Audit findings.
• Perform other duties and responsibilities as assigned.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

About Organization

Since 1945, we’ve taken our role as an Idaho-based health insurance company to heart. While the health insurance marketplace has experienced lots of change in recent years, our mission has remained the same. We’re driven to help connect Idahoans to quality healthcare that is affordable and build strong networks and services with our members in mind.

Blue Cross of Idaho is a leader in the health insurance industry- addressing healthcare costs and delivering exceptional customer experiences through innovative tools and services.

We are dedicated to attracting and developing leaders who share our vision of transforming the healthcare experience of the communities we serve in Idaho and beyond.