Job Overview:

Supporting the South Region, the Manager, Learning and Development (L&D) is responsible for designing, facilitating, and overseeing learning programs that drive professional growth, enhance skills, and foster a culture of continuous learning in alignment with our FirstService Residential Values. The role focuses on aligning learning initiatives with business goals to ensure an impactful and cohesive approach to associate development. The L&D Manager will work closely with business leaders and cross-functional teams to assess needs, create strategic learning solutions, and measure program effectiveness.

This position is a Hybrid position based out of Plantation, Florida.

Your Responsibilities:

• Program Design & Development: Develop and manage learning programs and initiatives that support leadership development, technical training, and associate upskilling.
• Training Delivery: Facilitate training sessions through various methods, including in-person, virtual, and blended approaches, ensuring engagement and alignment with learning objectives.
• Needs Assessment: Conduct organizational assessments to identify skills gaps and development needs, leveraging data and feedback to make informed decisions on training priorities.
• Technology & LMS Management: Oversee the use of the Learning Management System (LMS) for the region to ensure users are informed of available learning and can easily access these resources.
• Stakeholder Collaboration: Partner with HR, business leaders, and leadership to ensure learning initiatives align with the organization’s strategic objectives.
• Metrics & Evaluation: Define and track KPIs related to learning and development to assess program success and ROI, implementing improvements based on data insights.

Skills & Qualifications:

• Bachelor’s degree in Human Resources, Organizational Development, Business, or a related field preferred.
• 5+ years of experience in learning and development, with at least 2 years as a people leader.
• Strong knowledge of instructional design, and training methodologies a plus
• Experience with LMS platforms and virtual learning tools
• Proven project management skills with the ability to manage multiple projects and stakeholders effectively
• Excellent communication, facilitation, and presentation skills
• Analytical mindset with experience in measuring the impact of L&D programs preferred

Supervisory Responsibilities:

Yes

Travel:

Limited within the South Region (FL, GA, and TN)

What We Offer:

As an associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time

About Organization

FirstService Residential is simplifying property management. Its hospitality-minded teams serve residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance every property's value and every resident's life.

Leveraging unique expertise and scale, FirstService serves its clients with proven solutions and a service-first philosophy. Residents can count on 24/7 customer care and tailored lifestyle programming, amenity activation, and technology for their community’s specific needs. Market-leading programs with FirstService Financial and FirstService Energy deliver additional levels of support.

Boards and developers select FirstService Residential to realize their vision and drive positive change in the communities in their trusted care.

FirstService Residential is also a Great Place to Work two years in a row and was recently awarded Fortune Best Workplaces in Real Estate™ 2024.

FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ and TSX: FSV), a North American leader in providing essential property services to a wide range of residential and commercial clients.