What You’ll Be Serving Up

As the Manager of Field Learning & Development, you will champion the growth and performance of over 3,800 KFC US restaurants by crafting innovative learning solutions and strategies that drive operational excellence. This pivotal leadership role combines strategic vision with execution, ensuring that every team member, from front-line team members to Area Coaches, is equipped to deliver exceptional experiences. By fostering collaboration across stakeholders, managing resources efficiently, and leveraging cutting-edge learning technologies, you will set the gold standard for training and development in the restaurant industry.

Here’s How You’ll Spice Things Up

Strategic Leadership in Learning and Development

• Spearhead the comprehensive learning strategy, including core curriculum and readiness training for all field roles.
• Partner with organizational leaders to integrate learning solutions that align with strategic priorities.

Design and Delivery of Training Programs

• Oversee the creation of dynamic training content internally and manage vendor collaborations for external development needs.
• Ensure the successful rollout of readiness training for promotions, product launches, and technological upgrades, utilizing innovative delivery methods.

Budget and Resource Management

• Lead the team to create cost-effective training solutions, optimizing a $500K annual budget for materials and delivery.
• Evaluate project scopes to ensure alignment with organizational goals.

Performance and Continuous Improvement

• Establish metrics for training impact, conducting robust evaluations to drive continuous learning improvements.
• Develop and execute an annual restaurant readiness evaluation to enhance operational efficiency.

Leadership Development and Cross-Functional Training

• Design and implement leadership training programs in collaboration with OD and YUM, ensuring relevance across roles.
• Oversee convention workshop planning and other educational initiatives to enhance managerial capabilities.

Stakeholder Engagement

• Foster collaboration with franchisees, senior leaders, and cross-functional teams to align training strategies with business objectives.
• Serve as a bridge between learning content strategies and technology ecosystems, ensuring seamless integration.

Innovation and Future-Focused Learning

• Lead the team in pioneering innovative training methodologies and tools.
• Maintain a forward-thinking approach to learning technologies, ensuring relevance and adaptability.

What You Bring To The Table

Education/Certifications – Bachelor’s Degree or relevant equivalent experience required; Master’s degree preferred in instructional design or similar discipline.

Experience

• Years of Experience – 5+ years of corporate training experience.
• eLearning expertise with experience developing courses.
• Learning Management System experience/knowledge.
• Instructional design expertise and experience.
• Operations experience preferred.
• Strong facilitation skills.
• Demonstrated coaching skills – able to develop a team and each member of the team.
• Decision making with urgency.
• Demonstrated ability to get projects completed with tight timelines.
• Ability to work on multiple projects and prioritize.
• Conversant with learning technologies – can interact with IT teams.
• Ability to influence senior leadership, peers, and team.

Perks Of The Job

• Competitive salary and benefits package.
• Opportunity to innovate within a global brand and make a significant impact.
• Collaborative, fast-paced work environment with a focus on professional growth and development.

KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world’s most popular chicken restaurant chain and a division of Yum! Brands, the world’s largest restaurant company.

Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index. The company’s restaurant brands – KFC, Pizza Hut and Taco Bell – are global leaders of the chicken, pizza and Mexican-style food categories.

More important than our size is our commitment to breakthrough innovation and the success of our employees. We’re proud of the unique culture we’ve built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.

About Organization

We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair.

At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world.

We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home.

No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come.

In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill.

All you have to do is bring it.