Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.  We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. 

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options
• Immediate 401(k) matching and vesting
• Vehicle purchase and lease discounts plus monthly vehicle allowances
• Paid Volunteer Time Off with company donation to a charity of your choice
• Tuition reimbursement

What to Expect

The Manager, Content Development is responsible to lead a blended team of instructional designers and technical writers responsible for designing engaging learning experiences across multiple departments and developing knowledge resources that empower our employees. This proactive leader will focus on aligning instructional design and knowledge management efforts into a seamless, user[1]centered experience and driving consistency, efficiency, and innovation across both disciplines while ensuring their integration supports business needs.

What You Will Do

Management Oversight:

• Lead, coach, and develop a team of instructional designers and technical writers, fostering collaboration and continuous improvement.
• Ensure training and knowledge resources align, reducing redundancy and improving accessibility.
• Streamline processes to enhance content creation efficiency, ensuring a seamless flow of information across learning and knowledge management platforms.
• Advocate for the team’s role in driving business success, effectively communicating value to key stakeholders.

Instructional Design & Knowledge Management Alignment

• Oversee the development of engaging training programs, eLearning courses, and performance support tools that drive employee competency.
• Ensure knowledge articles, guides, and reference materials are structured to support real-time learning and troubleshooting.
• Implement best practices in adult learning, content structuring, and information design to optimize content effectiveness.
• Drive consistency in content creation standards, tools, and methodologies across instructional design and knowledge resources.

Stakeholder Engagement & Cross-Functional Collaboration

• Partner with key business leaders, subject matter experts, and frontline teams to identify training and knowledge needs.
• Align learning solutions with operational goals, ensuring they drive performance improvements and reduce support escalations.
• Collaborate with technology teams to enhance content delivery and accessibility through knowledge management (KMS) and/or learning management systems (LMS), knowledge bases, and digital platforms.

Process Improvement & Innovation

• Continuously assess and refine content development workflows to improve efficiency and responsiveness.
• Leverage analytics and feedback to measure the impact of instructional design and knowledge initiatives, driving data-driven enhancements.
• Stay ahead of industry trends in instructional design, knowledge management, and digital learning to innovate solutions that meet evolving business needs.

Lead, mentor, and develop team members by providing direction, performance feedback, and support to ensure effective collaboration, professional growth, and achievement of organizational and personal goals.

Qualifications

What You Will Bring

• Minimum 5-7 years progressive related experience in content creation, instructional design or technical writing.
• 0-2 years supervisory experience or leading projects.
• Experience leading teams in a corporate learning, knowledge management, or content strategy environment.
• Background in user experience (UX) design, information architecture, or content strategy. Experience working with AI-driven knowledge management tools and adaptive learning technologies.
• Bachelor’s degree or equivalent work experience required.
• Certifications in instructional design (e.g., ATD, CPTD), knowledge management (e.g., CKM), or project management (e.g., PMP, Agile).
• Expertise in instructional design methodologies, learning theories, and adult learning principles.
• In-depth understanding of knowledge management best practices, including content governance and taxonomy development.
• Familiarity with eLearning authoring tools, knowledge base software, and digital learning technologies.
• Knowledge of analytics and measurement strategies for assessing training and knowledge content effectiveness.
• Understanding of business operations, customer service, and employee training needs.
• Familiarity with performance support tools and just-in-time learning strategies.
• Strong data analysis and reporting skills to measure training and knowledge content effectiveness.
• Proven ability to lead, coach and develop team members.
• Excellent project management skills, including the ability to manage multiple initiatives simultaneously.
• Advanced communication and presentation skills, with the ability to engage stakeholders at all levels.
• Problem-solving and critical thinking skills to address business challenges with effective learning and knowledge solutions.
• Technical proficiency with LMS, knowledge management systems, and content development tools.
• Ability to align instructional design and knowledge management strategies to support business goals.
• Capacity to drive innovation and process improvements within a large portfolio of work.
• Ability to influence and collaborate cross-functionally with stakeholders and executive leadership.
• Adaptability in managing change and evolving team structures to meet business needs.
• Strong analytical mindset for interpreting data and making data-driven decisions.

Work Environment

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. 

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).  

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

Primary Location: United States-Texas-Plano

Work Locations: Dallas, TX 6100 W. Plano Parkway, Suite 2000  Suite 2000 Plano 75093

Job: Operations Support

Job Type: Regular

Overtime Status: Exempt

Schedule: Full-time

Minimum Salary: $77,600.00

Maximum Salary: $120,300.00

Job Posting: Apr 9, 2025