Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey!

Key Responsibilities

The Manager – AO Learning Strategy is responsible for translating business requirements defined by AO Learning Strategy and business partner leadership teams into learning solution strategies. Additionally, the Manager partners with the Director to build a multi-year training analytics and insights roadmap that will measure the effectiveness of training programs against defined business objectives, to include United’s Net Promoter Score (NPS), safety, regulatory and other operational metrics resulting in observable and measurable behaviors changes within the target learning audience(s). They analyze data to derive insights about course performance against business objectives. They will use storytelling skills to support the communication of successes and suggested improvements to learning and business leaders.

Within an end-to-end view, this position partners with leaders across the learning organization to continuously transform United’s frontline training programs to support United’s core4 and operational goals.

• Translate business requirements from AO Learning and business leaders into strategic and innovative learning programs and solutions
• Implement process improvement changes within training design and delivery to increase efficiency, consistency, and reduce the time to market for training design applying AI, and ultimately ensure training fits the need, initiative, and learner persona(s).
• Collaborate with leaders to innovate and enhance training design quality, advocating for strong, innovative design principles
• Implement new design tools to introduce industry-leading training modalities to improve the training experience for operational frontline teams
• Develop a multi-year analytics and insights roadmap to measure training effectiveness against business objectives, including NPS, safety, regulatory, and operational metrics
• Analyze training data to derive insights and assess course performance in alignment with business objectives
• Use effective storytelling skills to communicate findings and recommendations to leadership

Qualifications

What’s needed to succeed (Minimum Qualifications):

• 4+ years of related experience, including educational design experience
• Ability to analyze data to identify trends
• Ability to prioritize, organize, and facilitate effectively in order to manage multiple projects to meet deadlines
• Ability to creatively solve problems while working under pressure
• Ability to show good judgment, take initiative, and make decisions to accomplish job duties
• Ability to work closely with peers to ensure successful learning outcome
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• 3+ years of business experience outside of learning and development space
• Skills in measurement and evaluation of training initiatives
• Experience in designing innovative, learner centric, multiple delivery method learning solutions.
• Ability to educate, communicate, negotiate, and influence with all levels of management to produce outcomes
• Knowledge of facilitated and non-facilitated training methodologies and tools

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The base pay range for this role is $99,750.00 to $135,960.00.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. WHQ00024909

About Organization

This is the story of airline that leads the industry from ground to clouds. Our global cast of over 100,000+ hero characters are each on a journey to be a force for good for our customers, the planet and each other. Come be part of this story.