As a LMS Administrator, Technical Training Advisor on our team, you will be responsible for overseeing and managing the pharmacy’s learning management system (LMS), including setting up courses, managing user access, tracking learner progress, generating learner progress/completion rates reports, and ensuring the smooth operation of the LMS to meet training and development objectives across the various workstreams.

In this role, you will make an impact on our pharmacy patients and the organization as a whole by:

• Performing multiple and advanced administrative functions in support of the organization-wide LMS training programs
• Maintaining the learning management system (LMS) user audiences, assignments, and reporting that will meet all regulatory, client, accreditation, compliance, and operational needs
• Generating reports and analyzing data to identify areas for improvement and presenting insights to stakeholders to inform them of training strategy opportunities.
• Preparing for pharmacy audits and ensuring that all accreditation and manufacturer requirements are met related to training record data accuracy and integrity.
• Developing standardized LMS operational processes and standards to ensure an LMS governance model is followed.
• Coaching, training, and supporting other members of the LMS and Learning & Development teams
• Coordinating with content creators and instructional designers to provide LMS assistance and best practices, including communicating when updates and changes occur within the LMS
• Leading technical research and development to enable continuing innovation within the LMS infrastructure
• Developing and managing highly complex training projects relating to LMS improvement, course delivery, and content creation
• Acting as the point of contact in the absence of the senior manager as needed

What you will need to be successful in the role:

• High School Diploma or GED required, Bachelor’s Degree preferred
• 3+ years’ experience of working knowledge within SAP SuccessFactors LMS required
• Experience with learning content authoring software including Articulate 360 software suite preferred
• Strong knowledge of LMS best practices and use of eLearning in pharmacy, healthcare or other highly regulated industry
• Excellent verbal and written communication skills with the ability to assist with troubleshooting and analytical tasks
• Ability to prioritize and manage multiple projects in a fast changing, evolving environment, while still managing the attention to detail
• Capacity to learn new technology and then apply and interpret the knowledge quickly for end users
• Ability to adhere to departmental quality practices and company compliance and audit standards the various workstreams.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 82,900 – 138,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

About Organization

The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health.

The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.