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LMS Administrator

GP Strategies
August 31, 2022
Job Type
Experience Level
Organization Type Corporate L&D  
Pay Range

LMS Administrator

GP Strategies is looking for a LMS Administrator to be responsible for ensuring that all Learning Management System (LMS) content is created and maintained in line with our Clients requirements; as well as providing day to day operational support and guidance to ensure the Learner experience is the best it can be.

What we do

GP Strategies Corporation is a global workforce transformation provider of organizational and technical performance learning solutions. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting, and business improvement services customized to meet the specific needs of its clients. Clients include Fortune 500 companies, automotive, financial services, technology, aerospace & defense industries, and other commercial and government customers. Additional information can be found at gpstrategies.com.

About the role

The role has daily contact with GP Strategies colleagues, Client Stakeholders and the Clients Learners. Ensuring the Clients SLA’s or KPI’s, as well as Internal GP Strategies SLA’s or KPI’s are maintained, or exceeded, is key to ensuring total customer satisfaction

Key requirements of the role include:

  • Manage all LMS Content (Items / Courses, Curriculums, Scheduled Offerings / Classes etc.)
  • Troubleshooting queries, issues and escalations through to resolution
  • Ensure all Content and Learner transactions are processed in accordance with the Client or GP Strategies policies and procedures
  • Ensure all SLA’s / KPI’s are achieved or exceeded • Responsible for Quality Assurance
  • Provide advice and guidance on the Best Practice and improving the Learner experience
  • Maintain all LMS related User Guides and Reference Materials
  • Supporting Clients and GP Strategies Colleagues with adhoc projects as needed under approval / guidance from the designated Line Manager

What we need

  • Learning Management System (LMS) experience from an Administrative / Support aspect (Plateau /SuccessFactors, Saba, SumTotal)
  • Experience in Learning, Human Resources or General Business Administration function
  • Managed workflow through a Help Desk ticket / tracking system
  • Strong technical aptitude, with ability to learn new systems quickly
  • Highly organized, able to track/manage many tasks simultaneously
  • Proven ability to work independently in your role appreciating you are part of a wider team delivering services to a Client
  • Self-directed and be able to manage competing priorities
  • Service focused with attention to detail
  • Able to interact effectively with Clients and colleagues at all levels
  • Proficiency in MS Office applications (Outlook, Excel, Word, PowerPoint, SharePoint)

Desirable Requirements

  • Working knowledge of ServiceNow / QuickBase or other Workflow or Case Management tools

Why join us

Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it’s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals. We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That’s how ideas are born and enable us to work smarter. It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.