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Closing Date:
02/03/2025
Type of Position:
Instructional Design and Support
Workstudy Position:
No
Job Type:
Regular
Work Shift:
Day Shift (United States of America)
Sponsorship Available:
No
Institution Name:
University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department:
Instructional Design and Support Services
Department’s Website:
https://globalcampus.uark.edu/index.php
Summary of Job Duties:
Are you an innovative and passionate leader who is looking for a position where you can help a team of highly motivated, self-starters succeed? Would you enjoy nurturing the relationships that are already built between Global Campus and the rest of the University of Arkansas and building new and even better ones? Do you believe that excellent customer service is vital for any support team?
If so, then we invite you to apply for the Learning Technology Support Manager position with the University of Arkansas Global Campus Learning Technology Support (LTS) team. The LTS team is responsible for providing support to instructors and learners in adopting, using, and trouble-shooting learning technologies. The LTS team plays a key role in building a creative learning environment, removing barriers, and expanding the educational reach of Global Campus in for-credit, non-credit, and workforce development learning. The LTS Manager will lead the day-to-day operations of the team, while also working closely under the Director of Instructional Design and Support Services to develop and execute the team’s strategy. The LTS Manager will also be responsible for maintaining and growing connections between Global Campus and other units of the University of Arkansas. These relationships should foster trust and teamwork and allow for open communication.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:
Minimum Qualifications:
- Master’s degree in educational technology, information technology, or a related field from an accredited institution of higher education
- At least five years of experience in learning technology support
- At least three years of experience managing people
- Proficiency in Learning Management System and other learning technologies
Preferred Qualifications:
- At least two years working in higher education
- Demonstrated customer service orientation
- Extensive experience in learning technology support
Knowledge, Skills, and Abilities:
- High degree of judgment, discretion, and confidentiality
- Knowledge in Learning Management System and other learning technologies
- Knowledge of FERPA and Security requirements
- Strategic thinking skills to align the team’s priorities to the organization’s mission
- Strong project management skills to simultaneously manage multiple projects with tight deadlines and to prioritize tasks
- Management skills to provide actionable and compassionate feedback and coaching
- Excellent customer service skills/orientation
- Strong written and oral communication skills
- Exceptional interpersonal skills
- Ability to work with cross-functional teams and stakeholders at all levels
- Ability to inspire and influence team members and others to implement positive changes
Additional Information:Salary Information:
$86,500.00
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
Optional Documents:
Proof of Veteran Status
Recruitment Contact Information:
Nina Reich
HR Coordinator
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:
N/A
Frequent Physical Activity:
N/A
Occasional Physical Activity:
N/A
Benefits Eligible:
Yes
