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Instructional Design

Learning Success Specialist

Job Type Full-Time  
Experience Level
Organization Type University  
Pay Range TBD  

The Learning Success Specialist serves as the department expert for learning resources, academic remediation, assessment, and accommodations. The Specialist collaborates with faculty to ensure that all tutoring, remediation, and licensing exam preparation programs are integrated with the curriculum. The Specialist partners with faculty stakeholders in these areas to assess learner needs, design and implement curricular solutions, and ensure continuous quality improvement. The Specialist manages learner support programs like peer tutoring, academic programs like USMLE Board exam preparation, assessment remediation, and student accommodations.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Admissions and Student Experience Team (AsSET) is responsible for attracting, selecting, matriculating, and
supporting every medical student on the path to successful development into the 21st Century UCSF
Physician. This team works to align UCSF’s learning environments with our values and promises to promote every
student’s professional identity formation through building community and cultivating success for all.
As a part of AsSET, the Student Experience Team (SET) ensures that systems are in place:

  • To cultivate a sense of belonging and being known for every student through mentoring, advising, community-building programs and organizational support for all students, whole classes, and subpopulations across classes.
  • To provide enhanced support services for student wellbeing, UIM students, first generation students, students from socioeconomically or educationally disadvantaged backgrounds, and students with disabilities.
  • To provide the resources, structures, and support necessary for students to transform into the 21st Century UCSF Physician.

SET ensures that every student’s experience with those systems is outstanding and works to cultivate ideal
professional identity formation as students develop competence in the knowledge, skills, attitudes, values and
attributes needed by the 21st Century UCSF Physician.

Required Qualifications

  • Bachelor’s degree in related area and / or equivalent experience / training.
  • 5+ years of experience delivering learning support services, accommodations support, student services, or related in a higher education environment.
  • Advanced knowledge of education policies and regulatory requirements,  Maintains a broad range of expertise in health professions education theory and industry best practices.
  • Advanced knowledge of administrative analysis and operations research. Demonstrated ability to apply knowledge and skills to develop and implement complex processes and systems improving program quality and efficiency and reducing cost.
  • Excellent communicator; includes verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills. Ability to handle sensitive personal information with appropriate discretion and judgment.
  • Advanced interpersonal skills. Skills to work collaboratively coordinate and integrate with others throughout the organization. Successful experience working with people with a wide range of backgrounds and skills.
  • Advanced organizational and project management skills. Ability to lead a team, prioritize personal and team tasks and see projects through from inception to completion on schedule. Advanced personal organization skills and ability to apply to administration of the entire program including organizing critical files for compliance.

Preferred Qualifications

  • Master’s degree in education, student affairs, or related field preferred
  • In-depth knowledge of educational software and technologies to promote a wide-range of teaching and learning goals.
  • In-depth knowledge of data management, documentation methods used in investigating and presenting findings about the program.

About Organization

UC San Francisco is driven by the idea that when the best research, the best education and the best patient care converge, great breakthroughs are achieved. We pursue this integrated excellence with singular focus, fueled by collaboration among our top-ranked professional and graduate schools, medical center, research programs and support teams.