Learning Operations Manager

Our Opportunity: 

Chewy is looking for a Learning Operations Manager to join our Learning Team! The ideal candidate… 

What you’ll do: 

• Lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers 
• Identify needs or gaps in learning process and in consultation with Operations Teams 
• Design training and development programs based on the organizational needs in consultation with Regional Learning Manager 
• Recruit and observe team of on the floors trainers for process training 
• Conduct train-the-trainer sessions 
• Conduct Leadership training 
• Facilitate courses or learning sessions with all process job roles and with Leadership as needed 
• Track all training conducted across shifts and areas 
• Maintain daily communication with Operations, HR, Recruiting and other teams 
• Conduct remediation training as needed 
• Maintain knowledge of operation processes for ongoing assessment of the training process 
• Perform other duties as assigned 

What you’ll need: 

• BA, BS or equivalent experience 
• 4+ years of successful training experience and demonstrated proficiency in delivering and creating training 
• 2-4+ years leading a team within a training/learning, HR or similar function 
• 2-4+ year in Operations or process improvement role 
• Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook) 
• Understanding of fulfillment/distribution center/warehouse processes and flow 
• Well-developed observational and analytical skills 
• Effective verbal and written communications skills 
• Able to work flexible schedules / shifts as needed for 7 day operation 
• Proven skills for planning daily/weekly tasks and adapting to competing demands 
• Strong skills developing relationships across all levels and functions 
• Must be willing to travel 

Bonus: 

• Instructional design using ADDIE, TWI model, or similar 
• Facilitation / presentation skills 
• Ability to work in a fast paced distribution environment 
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction 
• Detail oriented and accurate 
• Ability to focus attention on details 
• Ability to prioritize, manage and complete projects with tight deadlines 
• Familiarity with process improvement methodologies such as LEAN or Six Sigma 

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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About Organization

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.

Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.

Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.

As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-­to-­navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.