Learning Manager

Job Description:

Position Overview

The Learning Manager is responsible for all aspects of supervision, managing day to day operations for Training & Development team members. Directing and participating in the assessment, design, development, and implementation of training programs that equip operational employees with the right knowledge, skills, and tools to deliver a high quality service experience. Reporting to the Director of Training & Quality, you will be instrumental in establishing and maintaining training that fosters a culture of continuous learning.

We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.

Responsibilities

• Hire, develop, coach Training & Development team members to maximize performance, fostering a culture of excellence, and promote continuous improvement
• Directs and participates in analyzing, designing, developing, and delivery of training programs for all operational areas that align with organizational goals, including onboarding, professional development, and new program launches
• Assist in the development and implementation of strategies, procedures, and protocols to enhance the effectiveness of training, including the review and evaluation of training programs to ensure they are meeting department standards (e.g. Quality review of learning outputs)
• Build strong relationships with internal & external stakeholders, including financial professionals, distribution leadership, and other key partners to drive and support training
• Forecast, manage, and allocate resources, ensuring our SLA’s are met with all operational areas
• Assists in management of the training budget, ensuring cost-effective training solutions while maximizing impact.
• Ensure training programs comply with relevant industry standards and regulations
• Prepare and present reports on training activities and outcomes to key stakeholders

Skills and Abilities

• Proven leadership experience in developing and managing training programs within the life insurance industry
• Strong analytical skills with the ability to interpret data, identify trends, and make data driven decisions to improve business outcomes
• Excellent communication skills with the ability to effectively engage and influence stakeholders at all levels of the organization
• Deep understanding of training mythologies
• Demonstrated ability to assist in driving strategic initiatives, managing teams, and delivering results in a complex organizational environment

Education

• Bachelor’s Degree in Learning, HR, Business Administration, Finance, or Insurance

Experience

• Minimum of 6-7 years progressive experience in life & annuity industry, and significant formal corporate training environment: Designing, developing, and or delivering training. Required

Base Salary – $100,500- $147,000

For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.

Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.