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eLearning Technology

Learning Management System (LMS) Manager

Job Type Full-Time  
Experience Level Entry  
Organization Type Non-Profit  
Pay Range TBD  

Job Location

Lifsey Building – HR

Job Summary:

The Learning Management System (LMS) Manager will administer, support, and continuously improve the LMS and be responsible for its day-to-day operations. The LMS Manager will work closely with other members of the HR team, as well as with IT, to ensure the LMS is integrated with other systems and meets all compliance requirements. The LMS Manager will also have experience working with an HRIS, as well as experience with learning and development, talent management, and project management.

The Learning Management System (LMS) Manager will promote a positive work environment that celebrates our vision, mission and core values in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

  • Oversee the administration of the Learning Management System (LMS), including user accounts, courses, content, and reporting.
  • Serve as the primary point of contact for LMS support, troubleshooting technical issues and providing training to users.
  • Manage LMS integrations with other systems, such as the Human Resources Information System (HRIS).
  • Work with Training team members and subject matter experts to develop and maintain online courses and learning content.
  • Create and manage user groups and permissions within the LMS to ensure appropriate access to courses and content.
  • Generate reports on LMS usage and performance, and provide data-driven recommendations for improvements.
  • Stay up-to-date on new features and functionality in the LMS, and make recommendations for updates and upgrades.
  • Collaborate with IT staff on LMS maintenance and security.
  • Monitor LMS vendor contracts and licensing, and coordinate with vendors on support and service issues.
  • Develop and implement policies and procedures for LMS use.
  • Train new and existing users on how to use the LMS, including course creation and content upload.
  • Oversee installation and implementation of new learning technology, software, and hardware, and support digital transformation and implementation initiatives.
  • Responsible for training employees how to use learning technology.
  • Analyze current state of organization’s learning and development systems and make suggestions for improvement.
  • Track, collect, organize, and interpret training data.
  • Other duties as assigned.

Minimum Qualifications

Required Skills


  • High School Diploma required; Bachelor’s degree in instructional design, education, information technology, or related field preferred.


  • Minimum of 3 years of experience in educational technology, eLearning, or a related field.
  • Experience with learning management and human resources information systems.
  • Demonstrated ability to successfully develop, manage, and implement complex projects.
  • Experience using eLearning authoring tools, such as Articulate Storyline.
  • Experience tracking, collecting, organizing, and interpreting training data.
  • Demonstrated ability to propose possible digital learning solutions for operational problems.

Knowledge and Skills

  • Excellent written and verbal communication skills.
  • Strong organizational and time-management skills.
  • Ability to learn new processes quickly.
  • Ability to problem-solve, prioritize, and multi-task.
  • Knowledge and experience working with an LMS and HRIS.
  • Knowledge and experience designing eLearning.
  • Knowledge and experience using authoring tools.
  • Knowledge of instructional design theory for instructor-led and online training.
  • Knowledge of training methods, tools, techniques, and learning principles.
  • Ability to drive continuous improvement of learning and talent development systems, processes and tools.
  • Ability to resolve issues successfully when handling situations that are not clearly defined and requires sound judgment and decision-making.
  • Strong attention to detail, and ability to prioritize, as well as meet deadlines.
  • Proficient in MS and Google Office applications, video conferencing, and other computer skills.
  • Ability to understand how to track, collect, organize, and interpret training data.
  • Ability to work effectively both individually and as a member of a team.
  • Excellent interpersonal, verbal, and written communication skills.

About Organization

For more than 60 years, locally operated nonprofit organization Goodwill Industries of Middle Tennessee has provided job training and job placement free of charge to people with disabilities or other barriers to employment through the sale of donated items. Goodwill's vision is that all people will have the opportunity to reach their fullest potential through the power of work. More information about Goodwill’s Career Solutions, retail stores and donation centers can be found online at www.giveit2goodwill.org or by calling 1-800-545-9231.