Learning Management System Administrator

BECU

As the nation’s largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members’ financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There’s never been a better time to work for BECU.

To learn more visit becu.org/careers.

Pay Range

The Target Pay Range for this position is $35.38-$43.22 hourly. The full Pay Range is $27.50-$51.11 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications.  In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Benefits

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

Summary

The Learning Management System (LMS) Administrator is responsible for the day-to-day technical and operational support for BECU’s Learning Management System, acting as first line of customer support for end users. The role educates employees and leaders on how to use the system efficiently to manage the training of their teams, including training, documentation, running reports and managing content. The LMS Administrator is the main contact with the vendor, coordinating upgrades and communication, and testing and activating new functionality in partnership with the HRIS team. This role also collaborates with the compliance function for the assignment and validation of quarterly compliance training courses and performs regular audits to ensure data accuracy and system integrity. In addition, the LMS Administrator will be responsible for managing the HRIS inbox and supporting and/or distributing help tickets. 

Responsibilities

•  Lead the organizational management of the Learning Management System (Workday), including educating users and leaders on system functionality. 
• Maintain configuration of learning objects and external content.  
• Support end-users, serving as the first line of customer support for staff. Assists with troubleshooting and problem solving. Liaise with vendor as needed for more complex problem solving. 
• Train BECU users on basic uses of the system’s self-serve functionalities, such as reporting and managing team learning assessments and due dates. 
• Collaborate with compliance to ensure assignment and validation of all compliance training, including accurate assignment of training courses to staff, new hires and contingent workers. 
• Create, run and distribute training compliance reports, including standard reports and custom reports from the LMS system.  
• Conduct vendor upgrades, overseeing and communicating system enhancements to ensure all users are prepared and kept up to date.  
• Conduct regular data audits and user testing to ensure data accuracy and system integrity, utilizing the pilot system for testing and system upgrades prior to activating new functionality in the live environment. 
• Administer, provide production support and maintain thorough knowledge for the current Human Capital Management system (Workday), Workday Learning, and the department Intranet portal (Sharepoint). 
• Manage HRIS Inbox, resolving and/or assigning customer inquiries within agreed upon service level agreement. 
• Partner with Sr HRIS Analysts to research, recommend and implement automated system changes and enhancement requirements for HR systems, most notably in Workday.   
• Perform additional duties, as assigned. 

Qualifications

• B.A. or B.S degree in Human Resources, business, or related field, or equivalent work or educational experience required. 
• Minimum 5 years of experience maintaining HR systems: HR Systems, Learning Management Systems, and/or other Talent Management systems required. 
• Minimum 3 years of systems, database, reporting, or related experience required. 
• Experience with Workday Learning required. 
• Experience with database management required.
• Experience working with third party vendors preferred. 
• Strong PC, database reporting and Microsoft Excel skills required.  
• Effective project management skills required. 
• Proficient verbal and written communication skills required to effectively communicate and provide customer service.

BECU reserves the right to revise or change job duties and responsibilities as the need arises. 

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.