Learning Management System (LMS) Administrator
Job Description
About This Role
The LMS Administrator provides high quality support for the learning services team. This role manages complex requests to be executed in the Learning Management System. The LMS Administrator also handles troubleshooting, reporting, and client consultation requests. This role uses GXP-related systems in support of clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. This role will report to the PO&T, EHS, and IT functionally-aligned pillar.
What You’ll Do
- Perform LMS Administration tasks, to include:
o Uploading and testing content
o Creating Instructor Led and On the Job Trainings in the LMS
o Building complex Curriculums and Programs
o Editing and revising items, curricula, programs, as needed
o Creation and management of assignment profiles and direct assignments
o Records management and recording learning history
o Pulling and managing report subscriptions; audit support as needed - Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or careful redirection to escalated support resources. Respond to and troubleshoot inquiries related to training courses issues. Collaborate with the Senior LMS Administrator to resolve learner issues in a thorough and timely manner
- Support operational processing activities and participate in User Acceptance Testing, when necessary.
Qualifications
Who You Are
You are a service-oriented individual experienced with LMS administration and/or case management. You love working with cross-functional stakeholders in a collaborative and dynamic work environment and always approach initiatives with the end-user perspective in mind.
- 2-4 years of experience in learning, general human resources or customer service
- Experience with the SuccessFactors-SAP Learning Management System (LMS) or other LMS systems preferred
- GXP experience preferred
- Experience with a ticketing system/case management preferred (ServiceNow preferred)
- Experience working in a HR shared service center is a plus
- Possesses critical thinking and problem-solving skills
- Ability to prioritize workload in a fast-paced environment
- Bachelor’s degree or the equivalent combination of education and experience required
Additional Information
The base compensation range for this role is $49,700 to $73,600. Base salary is determined by a combination of factors including, but not limited to, job related years of relevant experience, internal equity, and location of the job. Additionally, this role is eligible for participation in Biogen’s LTI grants and other incentive programs. Biogen offers a full range of benefits that include medical, dental, life, long and short-term disability insurances, vacation, end-of-year shutdown, and 401K participation and matching contributions.
Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
About Organization
Through cutting-edge science and medicine, Biogen discovers, develops and delivers innovative therapies worldwide for people living with serious neurological and neurodegenerative diseases.
Founded in 1978, Biogen is a pioneer in biotechnology and today the Company has the leading portfolio of medicines to treat multiple sclerosis, has introduced the first and only approved treatment for spinal muscular atrophy, and is at the forefront of neurology research for conditions including Alzheimer’s disease, Parkinson’s disease and amyotrophic lateral sclerosis. Biogen also manufactures and commercializes biosimilars of advanced biologics.
With approximately 7000 people worldwide, we are truly a global organization, headquartered in Cambridge, Massachusetts, which is also home to our research operations. Our international headquarters are based in Zug, Switzerland and we have world-class manufacturing facilities in North Carolina and Denmark. We offer therapies globally through direct affiliate presence in 30 countries and a network of distribution partners in over 50 additional countries.
For more information, please visit www.biogen.com. Follow us on social media – Twitter, LinkedIn, Facebook, YouTube.