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Instructional Design

Learning Experience Designer, SCC

Job Type Full-Time  
Experience Level Mid  
Organization Type Corporate L&D  
Pay Range $55K - $69K/yr  

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft connects people to transportation to change the way we live and get around our communities. As a Designer, you will play a crucial role in visualizing concepts and supporting policies to deliver an exceptional customer support experience for our riders and drivers. Your work will ensure that content is easily accessible and clear for agents worldwide, contributing to a best-in-class support system. They will report directly to the Learning & Performance Program Manager. The ideal candidate is someone who is a dynamic and creative individual, capable of fostering strong collaboration with leaders and trainers, using data to drive continuous improvement and excellence across teams.


  • Manage the end-to-end design and development of a learning solution, from initial scoping to final learning product release and assessment
  • Work closely with the training team members to de
  • Develop and execute creative and engaging training programs that help the team achieve and exceed individual and team goals
  • Use an array of tools to produce materials that promote learning through self-study, practice, performance support, and socialization and knowledge-sharing
  • Contribute to the development and implementation of team templates, learning models and overall best practices
  • Ensure and drive best practices standardization across all projects, content and sites
  • Build strong relationships with stakeholders to set and manage expectations, create project plans, and regularly communicate project updates and status
  • Develop performance-based learning objectives and ensure training products are designed and to achieve those objectives through effective design practices, testing, and other best practices
  • Share best practices, and help the training team conceptualize, design, and organize projects
  • Handle on the spot training as it arises and adjust priorities accordingly
  • Analyze and interpret data from learning solutions to provide insights on success metrics and key performance indicators (KPIs) to stakeholders
  • Deliver onboarding for new SCC team members and continuing education for current SCC team members


  • A passion for creating great learning experiences that drive for excellent customer experiences
  • 3+ years of experience in instructional design and developing learning content
  • Experience delivering instructor-led training in person or virtually while managing the classroom effectively
  • Undergraduate degree or equivalent experience required, Master’s Degree or higher preferred, additional training related certification preferred
  • History of driving continual improvements in learning strategy and content through collaboration and prototyping
  • Experience with LMS environments, elearning content authoring tools (Articulate Storyline, Adobe Captivate, Elucidat, etc.), and screencasts (Screenflow or Camtasia), and multimedia production and graphic design tools in Adobe Creative Cloud (Premiere Pro, AfterEffects, Photoshop, Illustrator, etc.) and TechSmith tools (Fantasia and SnagIt)
  • Project management skills, Agile SCRUM methodologies preferred
  • Experience in Action Mapping, ADDIE, and other adult learning principles and instructional design models
  • Experience with elearning formats and ability to recommend the best approach based on the uniqueness of each situation (.MP4, SCORM or xAPI)
  • Demonstrated success with building effective learning experiences in the format of Instructor-led (ILT), blended-learning, simulations, game-based and gamified learning, websites, microlearning, just in time solutions, job aids and infographics, video, and animation/motion graphics
  • Demonstrated ability to effectively manage and balance multiple priorities simultaneously in a fast-paced environment with tight deadlines, including the ability to quickly move between tasks
  • Strong ability to establish relationships and work collaboratively
  • Demonstrated ability to manage a classroom effectively, including adapting delivery style to fit the needs of the classroom and managing learner behavior
  • Experience working on a remote global team preferred
  • Able to provide digital portfolio of prior work, previously executed projects, or example courses
  • Experience in designing virtual or e-learning courses for global audiences with diverse educational and cultural backgrounds
  • Comfortable collecting, consulting, and prioritizing stakeholder needs in conjunction with organizational goals
  • Strong attention to detail and accuracy
  • Ability to work independently with timely and appropriate follow up
  • Demonstrates analytical and critical thinking abilities
  • Be aligned with Lyft’s Core Values: We are customer-obsessed, we strive for excellence, we are accountable, and we all belong


  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

About Organization

Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.