As a Learning Experience Designer & Facilitation Specialist, you will play a key role in ensuring our sales team is equipped with the knowledge, skills, and tools necessary to drive revenue and achieve business goals. You will be responsible for creating, facilitating, and maintaining training programs that drive sales performance across our global organization. This role will work closely with sales leaders, subject matter experts, and sales support partners to create engaging, scalable, and effective learning solutions that enhance the skills and knowledge of our global sales force.

Key Responsibilities

80% Learning Experience Content Design & Development

• Partner with stakeholders and subject matter experts worldwide across the Global Sales organization to determine individuals, workgroups, and organizations’ training needs and translate them into innovative and effective learning experiences
• Utilize a variety of instructional design methodologies and blended learning solutions and programs to create content that is engaging, interactive, and aligned with adult learning principles, supporting the development of sales skills, product knowledge, and sales strategies
• Develop assessments and evaluations to track, analyze, and report on learning effectiveness and business impact of training programs including, but not limited to, comprehension assessments, learn and apply assessments, specific KPI attainment by role, detailed debrief logs with common questions & misses, LMS reporting, learner surveys, and QA data to continuously improve content and delivery methods
• Design resources that are easily accessible and usable by sales teams in the field, providing just-in-time learning and performance support as needed and maintain the content repository to ensure resources are up-to-date
• Adapt and localize learning content to meet the diverse needs of a global sales force, ensuring cultural relevance and inclusivity
• Manage multiple projects simultaneously, ensuring timely delivery of high-quality learning experiences
• Shadow sales reps and sales leaders to observe and identify training needs to enhance learning retention and application
• Stay current with trends and best practices in learning experience design, sales enablement, and adult learning theory
• Experiment with new technologies and method to enhance the learning experience and drive engagement
• Act as a thought leader within the organization, sharing insights and expertise to elevate the overall training strategy
• Exemplify a positive and professional attitude on a daily basis with customers and your team members
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations
• Ability to travel as needed for in-person training, workshops, and meetings

20% Training Facilitation

• Facilitate engaging, interactive training to adult learners, including New Hire onboarding, continuing education, upskilling and cross-skilling sessions, and process change training
• Deliver training through various modalities, using various facilitation techniques, concepts, learning tools, and materials created to ensure maximum learning transfer
• Provide coaching during nesting periods, helping sales agents apply their learning to real-world situations, identify skill gaps, and conduct follow-up training to address those gaps
• Maintain accurate records of training activities, attendance, and outcomes using pre-training and post-training checklists
• Provide detailed feedback to sales leadership on strengths and areas of improvement for each new hire, fostering a culture of continuous learning and encourage ongoing development

What you’ll need:

• Call Center learning and development experience strongly preferred
• Advanced degree in Education, Learning and Development, Organizational Development or related field strongly preferred
• Experience curating and developing learning content across various delivery modalities, e.g. ILT, VILT,, content management systems, etc. is preferred.
• 2+ years experience facilitating curriculum based learning experiences in a corporate training environment both virtually as well as in person.
• Project management and organizational skills.
• Strong stakeholder management skills.
• Exceptional written and verbal storytelling skills
• Demonstrates a high degree of professionalism, leadership, and autonomous drive
• Articulate, persuasive communicator across multiple organizational levels
• Savvy, quick thinking, and comfortable in a dynamic, fast-moving environment
• Knowledge of Learning Management Systems (LMS). Experience in Cornerstone, Adobe Pro, or Synthesia a plus
• Instructional design process knowledge (ADDIE\SAM) and adult learning theories
• Previous experience evaluating (Kirkpatrick) and assessing training modules for effective learning required.
• Problem-solving and a ‘think out of the box’ approach to learning.
• Ability to work on multiple projects at the same time and prioritizing work appropriately.
• A tendency toward creating MVP solutions and results-and growth-oriented mindset.

The salary range for this position is $63,450-$78,500 however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

About Organization

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service, to the development of tools that make the shopping process easier, to carrying one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.