Learning Experience Designer

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Learning Experience Designer is an Instructional Designer responsible for applying adult learning strategies to the design and development of learning solutions. Use a rapid prototyping design model while keeping a focus on the reusability and maintenance of the training. Learning product deliverables may include eLearning, learning games, performance support, instructor-led training and other instructional materials that may be used to address business problems. They will ensure that high-quality, innovative, and effective learning solutions are delivered in a coordinated fashion with other media, performance support, learning management systems, and stakeholder teams.

Primary Responsibilities

• Consult on the needs analyses with stakeholders across various areas of the business to identify true learning needs
• Leverage data and business acumen to discern training gaps
• Design effective learning solutions that ensure associates are able to execute business transformation initiatives and core business strategies flawlessly
• Identify and articulate appropriate instructional strategies based on content type, level of learner cognition needed post training, learner attributes, technology delivery platforms, etc
• Create design documentation that communicate learning objectives, content structure, assessment measures, and learning impact (e.g. business results)
• Create prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions
• Build learning materials using eLearning authoring tools
• Leverage interactive, online learning models, AICC/SCORM standards, and adult learning principles to design and deliver effective training
• Evaluate the effectiveness of learning interventions and ensures tracking through the learning management system
• Partner with performance support team to deliver and embed content into the workplace
• Coordinate with media specialists, performance support writers, and translators to develop components of the learning solution as appropriate

Qualifications

SKILLS & EXPERIENCE

• Bachelor’s degree in educational technology, instructional design, performance improvement or related field required
• Experience with either Articulate Storyline, Articulate Studio, Adobe Captivate, or similar
• Proficient in Microsoft PowerPoint, and Microsoft Word
• 1+ years experience in related field

Critical Competencies

• Instructional Design
• Ability to work in in a fast paced environment with multiple priorities and deadlines
• Business/ SME management
• Problem solving skills
• Builds professional relationships
• Sets and achieves goals

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $114,200.00 – USD $139,600.00

Zone C: USD $97,100.00 – USD $118,700.00

Zone D: USD $85,700.00 – USD $104,700.00

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources

This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.