Description

Are you ready for your next design challenge? The Learning Experience Design team is building workforce learning for the FUTURE – rethinking not only the content we produce, but the way content it is consumed. We are a team of Day 1 designers who work closely with content experts, technology and metrics to drive new ways of learning in the workplace for Data Centers around the world. If you are looking to lead the change in workforce learning, this may be the role you’ve been waiting for.

AWS Data Center Learning is responsible for providing training and career development based learning paths to all new and existing data center technicians world-wide. Our team is constantly looking to optimize the training experience and provide our field operations teams with the highest skilled workforce.

The Learning Experience Designer will ensure that we’re aligned to the highest value learning opportunities to not only improve our learner experience, but to drive internal development processes as well. Responsibilities include working with cross-functional teams on process optimization and training content development that supports reduction in time-to-productivity and decrease in error rates for Data Center roles. The ideal candidate thrives in a fast paced, highly engaged environment, and has the ability to connect the dots organizationally, network effortlessly and influence various roles, levels and profiles to drive collaboration, as well as grow fellow designers and develop the best.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Design, develop, and deploy training as part of a blended learning strategy
• Partner with cross-functional teams to build out development experiences with a global mindset
• Solve business problems with focus on understanding root causes and driving forward-looking opportunities
• Work with technical SMEs to design and create engaging end user training
• Manage multiple curricula development projects simultaneously
• Develop training materials that align to a blended training delivery strategy, including and not limited to: self-directed, instructor led (ILT), virtual (vILT), and hands-on practical training
• Measure impact and quickly revise content/modality to address specific feedback, as needed
• Create reliable and valid learner evaluation tools to gauge knowledge and skill transfer
• Drive use of evaluation and performance data to improve learning content
• Work with global stakeholders to program manage technical training program

About The Team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• BA or BS degree in a relevant field such as instructional technology, educational technology, organizational development or 3+ years of relevant experience in instructional design
• 3+ years developing and executing strategies, development and delivery of creative and innovative training solutions
• 3+ years developing training in a variety of delivery modalities
• Experience program managing learning and development projects

Preferred Qualifications

• Experience working as a consultant in a corporate or start up environment.
• Experience working with remote teams and an international audience
• Obsessed about the customer experience, high standards, and continually inspire others to do better for the customer
• Experience gathering, building, interpreting, and communicating performance metrics to multiple organizational levels
• Experience creating training for high tech industry
• Technical aptitude to be able to quickly learn new technologies and develop various learning solutions

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company – Amazon Data Services, Inc.

Job ID: A2906279

About Organization

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing. The ultimate benefit of cloud computing, and AWS, is the ability to leverage a new business model and turn capital infrastructure expenses into variable costs. Businesses no longer need to plan and procure servers and other IT resources weeks or months in advance. Using AWS, businesses can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost.

Today, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. With data center locations in the U.S., Europe, Singapore, and Japan, customers across all industries are taking advantage of our low cost, elastic, open and flexible, secure platform.