Learning Experience Architect

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Learning Experience Architect within PNC’s PNC University organization, you will be based in Pittsburgh, PA; Cleveland, OH; Miamisburg, OH; Downers Grove, IL; Birmingham, AL; or Dallas, TX. This position is primarily based in a location within PNC’s footprint.

This role will support the Retail Lines of Business.

In additional to the Job Description below the Learning Experience Architect will:

• Consult, recommend, design and/or develop learning solutions that fulfill business objectives and achieve return on investment. 
• Curate and/or develop learning solutions to enhance the experience of our learners by applying a holistic, cross-functional lens to all projects.
• Incorporate innovation into the design and development of learning deliverables by pursuing current trends and applying a growth mindset
• Collaborate effectively with peers, subject matter experts, and vendors to drive successful learning projects from beginning to end, using skills in project management, consultation, instructional design and development, implementation, and technology.
• Assist and lead multiple projects and priorities simultaneously in a fast-paced environment while consistently meeting deadlines.

The ideal candidate will have the following:

• Preferred experience of standard design and development tools such as Microsoft Office Suite, Articulate 360 (Storyline and Rise), and the Adobe Creative Cloud for deployment on the Workday Learning Management System (LMS). Audio and video development experience is also highly desired.
• Awareness of Accessibility Standards within learning design is highly desired.

Job Description

• Consults, recommends, and/or designs learning solutions that fulfill business objectives and achieve return on investment. Curates and/or develops learning solutions to enhance the experience of our learners by applying a holistic, cross-functional lens to all projects.
• Incorporates innovation into the design and development of learning deliverables by pursuing current trends, expansion of current tools, expanding information and applying a growth mindset
• Demonstrates functional knowledge of common design and development within standard eLearning tools  for deployment on the HR Learning Management System (LMS).
• Collaborates effectively with peers, subject matter experts, and vendors to drive successful learning projects from beginning to end, using skills in project management, consultation, instructional design and development, implementation, and technology.
• Develops testing requirements, deployment strategy, communication plans, and supports learning solution maintenance/updates.
• Identifies curation opportunities and creative solutions to decrease the amount of new content development throughout the organization and elevates or reimagines existing solutions.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensuresneeded to be successful in this position.

Preferred Skills

Business Trainings, Content Curation, Facilitation, Learning and Development (L&D), Learning Management, Needs Assessment, Strategic Planning, Training Evaluations

Competencies

Competency-based Training and Development, Instructional Design, Managing Multiple Priorities, Organizational Change Management, Problem Solving, Project Management, T&D: Trends and Directions, Training And Development, Training Evaluation, Training Needs Analysis

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $49,500.00 – $94,600.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 11/04/2024, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. 

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents 

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