logo logo
Instructional Design

Learning & Development Sr Analyst

Job Type Full-Time  
Experience Level Mid   Senior  
Organization Type Corporate L&D  
Pay Range TBD  


We’re looking for a learning professional that is experienced in consulting and instructional design and is energized by creating learning experiences to support learners in a Contact Center and Operations environment. You’ll be joining a team of talented learning and development professionals that are passionate about equipping our learners with the skills that they need to provide an excellent experience to our customers and channel partners.  

Responsibilities include, but are not limited to: 

  • Consult and collaborate with business leaders and subject matter experts to conduct learning needs analyses and determine best learning or performance solutions to address identified gaps. 
  • Leverage adult learning principles, from analysis through evaluation, to design and develop effective learning experiences using a blend of modalities including, but not limited to, digital, Instructor Led Training (ILT) and Virtual Instructor Led Training (VILT). 
  • Act as program manager for position-based training programs to ensure they are maintained and kept up to date for effective delivery.
  • Partner with your L&D Consulting & Design peers to ensure alignment on learning approach for all business lines and to drive interconnectivity of the learning solutions.
  • Partner with the training delivery associates to ensure that all training programs are effectively delivered, evaluated, and updated as needed. 
  • Serve as project manager to effectively lead cross-functional team of peers and business partners for a variety of learning projects and initiatives. 
  • Build strong business acumen and maintain solid understanding of our enterprise strategic goals, business strategic goals, and operating model. 


  • 3-5 years’ experience in instructional design, including intermediate level proficiency in digital design utilizing authoring tools (e.g., Articulate Rise and Storyline, Camtasia, etc.)
  • 3-5 years’ experience in learning and development consulting, program management, and evaluation and measurement
  • Demonstrated project management experience for moderate scale projects. 
  • Demonstrated communication skills and the ability to tailor your message to a variety of audiences.  
  • Strong collaboration and partnership skills and experience in leading key partners and stakeholders through change. 

 Preferred Qualifications 

  • Experience in supporting training for contact center and/or operations teams.
  • Experience in and knowledge of insurance industry.  

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 2-3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. When working in our offices at least two days per week isn’t feasible (vacations, illness, travel, etc.), an eight day per month standard is an option.

Physical Job Requirements:

  • Ability to utilize the keyboard, computer and/or mouse for up to 8 hours per day
  • Ability to work at least 40 hours per week
  • Ability to utilize the phone and/or virtual meeting platform for 1-4 hours per day
  • The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of jobs.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off: 

  • We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire. 
  • Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

  • Mental Wellness and Disability
  • Pride at Securian Financial
  • Securian Young Professionals Network
  • Securian Multicultural Network
  • Securian Women and Allies Network
  • Servicemember Associate Resource Group

For more information regarding Securian’s benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

About Organization

At Securian Financial, we’re here for family. And we’re here because of it. We’re guided by our purpose: helping customers build secure tomorrows. Since 1880, we’ve been building a uniquely diversified company that has outlasted economic ups and downs while staying true to our customers. We’re committed to the markets we serve, providing insurance, investment and retirement solutions that give families the confidence to focus on what’s truly valuable: banking memories with those who matter most.