About The Role

At Uber, providing world-class support to our partners (riders, drivers and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex – and incredibly satisfying!

We are looking for a Learning Experience Delivery Partner to facilitate and implement our training programs for the Auto Crash and Claims vertical. This role will ensure that all learning solutions are delivered according to best-practice processes and methods and always in alignment with our unique operating model. With the US&C and Global Claims Team relying on L&D to equip them with the knowledge and know-how to help our customers, it’s imperative that our L&D tools, content, and deployment channels are efficient, effective, and in-sync with business operations .

This role is pivotal in ensuring we’re able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.

What You’ll Do

• Assist with the Development and enhancement of L&D training curriculum
• Support Instructor led and virtual instructor led learning delivery in multiple environments and modalities
• Deliver train the trainer events
• Track and report post-training performance
• Create improvement plans when training objectives are not met or when results can be improved both for New Hire training and for tenured agents
• Manage and Track L&D team objectives
• Be involved or lead complex projects
• Coaching and mentoring less tenured delivery specialists

Basic Qualifications

• 1-2 years of experience in a Learning & Development role including Virtual and In-person training delivery

Preferred Qualifications

• 2+ years of experience with Learning Management Systems and applying adult learning principles and instructional design models
• 2+ years of demonstrated experience in risk management, including identifying, assessing, and mitigating risks in fields such as financial services, insurance, or safety compliance
• 1+ years of experience applying Continuous Improvement methodologies
• Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience facilitating training across regions
• Proven track record of implementing and measuring learning projects
• Demonstrate Stakeholder Management by identifying training needs, fostering effective lines of communication, and building and maintaining relationships amongst various business partners
• Analyze learner’s engagement and understanding of the learning content, provide consistent and constructive feedback to help grow and develop in both their strengths and opportunities
• Ability to facilitate complex training topics with a high degree of expertise, adaptability, and strategic focus.

For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year – USD$106,250 per year. You will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

About Organization

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.

The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.