Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you on the Cloud Operations + Innovation Learning team as a Learning & Development Operations Program Manager.

As a CO+I Learning & Development Operations Program Manager you will contribute to and directly manage programs establishing technical training delivery, workforce training needs analysis, and engaging your team in procedural change management activities in support of the datacenters in your area of responsibility. You’ll leverage project and program management fundamentals as you evaluate and report on training activities in the datacenters and help develop supporting trainers across the team in their own career growth. 

Microsoft’s Cloud Operations & Innovation is the engine that powers our cloud services. As a CO+I Learning & Development Operations Program Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Collect, organize, and correlate data from training and program metrics to identify learning needs across the business and areas of opportunities to improve learning offerings. Use this data to track progress against team objectives and broader Global Training Operations business goals and measure results for resource prioritization efforts.
• Provide support for vendor teams to assist in organizing meaningful and connected Key Results and Performance Indicators that support broader business goals.
• Collaborate with a global team working to integrate existing and proposed learning solutions to meet emerging business needs.
• Provide solutions for operational risks, training gaps, and learning opportunities and communicate those to stakeholders in partnership with regional training managers.
• Promote solutions for learning offerings to drive awareness, demand, and consumption of resources across the workforce. Leverage multiple points of influence to target communications and awareness across all layers of the organization.
• Collaborate with and share global perspectives with regional leadership and program managers and organize resources to drive effective training programs across Data Centers.
• Embody our culture and values.        

Qualifications

Required Qualifications: 

• Bachelor’s Degree AND 2+ years training, education, information technology (IT), cloud systems, datacenter environments, server environments, or computer technologies experience
  • OR equivalent experience.

Other Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 2+ years experience driving operational programs with technical Program Managers, business managers, operations managers, and executives across the full spectrum of a Global operations organization.
• Familiarity with business metrics and measuring impact through data systems
• 2+ years collaborating across multi-layered organizations with numerous supporting functions for an operational workforce
• Experience leading training delivery outcomes and readiness operations inputs with demonstrated business frameworks and management
• Operational Planning & Project Management: structured thinking and planning, with a bias for execution

Technical Training IC3 – The typical base pay range for this role across the U.S. is USD $75,100 – $148,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $98,800 – $163,300 per year.  

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:https://careers.microsoft.com/us/en/us-corporate-pay      

Microsoft will accept applications for the role until March 14, 2025