Learning & Development (L&D) Manager 

About Players Health 

At Players Health, we are on a mission to create the safest and most accessible environment for an athlete to play the sports that they love. This is not only our mission, but also our promise to sports. A promise we will not break. There are over 50 million youth athletes playing sports in the US and they are counting on us to ensure that the environment that they are coming into not only accepts them for who they are, but fills them with encouragement, love, inspiration, and so much more.

Players Health is a Series C-backed, mission-driven, high-growth insurance company dedicated to transforming the industry through innovation, exceptional service, and a strong company culture. As we scale, we recognize that investing in our people is key to sustaining success. That’s where you come in.  

Our Core Values 

We cannot achieve our mission without having a strong culture. We believe that at the core of a strong culture is a shared set of values. The values that we hold true and look for our employees to embrace are as follows:  

• Lead with Mission: Our mission always comes first. If we stay on mission as an organization then we believe we will be successful in our professional and personal lives.   
• Go Beyond: We’re not satisfied with just “good enough” – we go above and beyond to achieve awesome results that impress and inspire.   
• Operate like Owners: We believe in operational excellence. We take ownership of our work and approach every task with a sense of pride, responsibility, and commitment to excellence. We don’t just rent our roles – we own them and strive to make a lasting impact.   
• Virtue First: From the big decisions to the small details; honesty, integrity, and transparency are the bedrock of our culture and the foundation for everything we do.   
• Service: We live to serve others with humility, empathy, and kindness. We put our customers, colleagues and community first, and always strive to exceed their expectations with a smile. 

About The Role 

We are seeking a dynamic and experienced Learning and Development Manager to build and implement a comprehensive learning and development (L&D) strategy from the ground up. Reporting directly to the Chief People Officer (CPO), this role will be instrumental in shaping the organization’s culture of continuous learning and growth, aligning all L&D initiatives with the company’s strategic objectives. The L&D Manager role has a compensation range of $80,000 – $120,000, based on skills and experience. The ideal candidate will thrive in a fast-paced, high-growth, VC-backed environment and will work closely with the Chief People Officer to deliver impactful programs that support our people and business goals. In addition to driving L&D initiatives, this role will collaborate with the Talent Acquisition (TA) Manager and People Coordinator to integrate learning into the onboarding process and collaborate on other HR projects and initiatives as a part of a small, agile HR team. 

This role will be a blend of hands-on training, facilitation, and high-level strategy, ensuring our employees have the knowledge, skills, and growth opportunities they need to excel. You will oversee onboarding, core skills training, leadership development, individual development planning, and succession planning—ensuring our approach to learning supports both immediate performance and long-term talent retention.  

Responsibilities 

• Design and implement a structured L&D framework that aligns with company goals, covering onboarding, professional development, and leadership growth. 
• Own and manage the full training lifecycle, from needs assessment to program design, delivery, and evaluation. 
• Ensure L&D programs support business growth, employee engagement, and long-term succession planning. 
• Develop a visual roadmap (e.g., competency matrix, learning journey maps) that illustrates employee growth from onboarding through advanced skill development. 
• Ensure the framework aligns with business objectives, role-specific skills, leadership development, and long-term talent retention. 
• Continuously refine and communicate the program, making learning expectations and opportunities clear for employees and leadership. 
• Launch, build, and maintain a 4-week structured onboarding program covering sales, service, systems, processes, carriers, product knowledge, and company culture. 
• Design and implement a suite of training materials for both new hires and existing employees. 
• Lead the development of an online Sales Academy, providing scalable, self-paced learning opportunities. 
• Establish monthly Learning Labs, where company leaders provide in-depth training and educational content. 
• Partner with the Chief People Officer and business leaders to create personalized development plans that help employees grow in their careers. 
• Collaborate with the Chief People Officer, to implement a structured succession planning framework to identify and develop high-potential talent. 
• Establish career tracks and coaching programs to enhance internal mobility and retention. 
• Leverage learning technologies (LMS, e-learning, AI-driven learning tools) to scale training and measure effectiveness. 
• Define and track key L&D performance metrics—including training participation, skills progression, onboarding success, and retention. 
• Provide updates and communications to the business and leadership on outstanding trainings, new offerings and compliance. 
• Continuously improve programs based on employee feedback, engagement data, and business needs. 
• Work with sales, service, and operations teams to develop role-specific training. 
• Align with and embody our company core values (Mission First, Operate Like Owners, Go Beyond, Service, Virtue First)   
• Identify areas for continuous improvement of processes to increase operational excellence 
• Collaborate with carrier partners to coordinate training visits, product knowledge sessions, and compliance education. 
• Act as a strategic partner to leadership, ensuring L&D initiatives align with overall business and HR objectives. 
• Support key HR initiatives, including performance review cycles, goal-setting processes, and employee engagement efforts. 
• Assist with open enrollment and benefits education, ensuring employees understand available options. 
• Partner with HR leadership to contribute to organizational development efforts, including culture-building and employee experience initiatives. 
• Provide occasional support in HR communications, including policy updates, employee handbooks, and internal messaging. 
• Work cross-functionally with HR and business leaders on special projects related to talent management, performance initiatives, and organizational change efforts. 
• Other projects and duties as assigned 

Minimum Qualifications 

• 5+ years of experience in Learning & Development, Organizational Development, or Talent Management. 
• Proven ability to design, implement, and scale L&D programs in a fast-growth company. 
• Demonstrated ability to  
• Experience with individual development planning, career pathing, and succession planning. 
• Strong facilitation skills—able to lead engaging training sessions and coach leaders. 
• Knowledge of adult learning principles, instructional design, and leadership development. 
• Experience working cross-functionally with business leaders, SMEs, and external partners. 
• Familiarity with LMS platforms, e-learning tools, and blended learning approaches.
  Data-driven mindset—able to measure training effectiveness and drive continuous improvement. 
• Maintains a positive attitude and is a team player   
• Demonstrated analytical and decision-making abilities   
• Demonstrated adaptability, resilience, and excitement about change   
• Strong emotional intelligence skills.   
• Demonstrated excellence in proactive verbal and written communication skills, and proven ability to own the company message.   
• Excellent interpersonal, negotiation, and conflict-resolution skills.   
• Excellent organizational skills and attention to detail.   
• Excellent time management skills with a proven ability to meet deadlines.   
• Ability to act with integrity, professionalism, and confidentiality.   
• Proficient with Microsoft Office (Suite & 365) and Slack or related software and the ability to learn new technology quickly 

Desired Characteristics 

• 2+ years experience in a VC-backed company, start up, or fast-paced growth organization, strongly desired 
• Experience working in a small, collaborative environment that requires multiple hats 
• Experience in insurance, financial services, or other regulated industries requiring licensing and certifications 
• Background in building training programs from scratch in a scaling environment. 
• Certifications in L&D (e.g., CPLP, ATD, or similar) 

Why Join Us? 

• Own and build an L&D function from the ground up in a company that values people and growth. 
• Fast-paced, high-growth environment with strong executive support for L&D. 
• High-impact role—your work will directly shape employee performance, growth, and retention. 
• Collaborative, mission-driven culture with opportunities for professional development. 

Compensation & Benefits 

• Competitive salary  
• Equity in a fast-growing company 
• Remote-first, distributed company provides work flexibility 
• Professional development  
• Comprehensive health, dental, and vision benefits 
• Flexible PTO policy

Additional Requirements: 

• Ability to travel occasionally for business meetings, team events, collaboration, engagement, conferences, or customer visits 
• Must have a dedicated, safe and secure remote work environment  
• Must have the ability to work and be productive in a remote work environment 
• Exceptionally self-motivated and ability to work autonomously 
• Proactive communicator in all communication methods, including email (Outlook), verbal (in-person & phone), instant messaging (Slack & Teams) 
• Willingness and ability to attend virtual meetings with camera on – we respect that there are times when employees may need to turn their camera off. We also have a great culture and want to engage with you! By regularly using cameras, we form connections and get to know each other, as well as promoting positive and respectful interactions amongst colleagues. 
• Located in or willingness to work on Central or Eastern Time Zone 
• Must be 18 or older 
• Work location must be in the United States 
• Must have unrestricted work authorization to work in the United States

Players Health is committed to building a diverse and inclusive work environment. We are proud to be an equal opportunity employer and welcome all applicants regardless of race, color, religion, creed, gender, sexual orientation, marital status, gender identity, national origin or ancestry, age, citizenship, disability, pregnancy, veteran status, or any other basis protected by applicable law.