Description

The Amazon Shipping team is looking for a Learning & Development Manager to develop world-class learning solutions for our internal Commercial and Sales teams, including Account Managers, Business Development Managers, and operational support teams across Amazon Shipping. In this position, you will be an architect and leader in creating and improving learning products, from new hire onboarding programs and monthly skill assessments to training on new tool launches and industry-relevant continuous improvement initiatives. You will work on instructional design projects that utilize your expertise in learning theory, instructional technologies, and human performance technology to enhance the performance of Amazonians. The solutions you create will enable improved employee experience, shorten lead times to proficiency, and provide performance support at the point of need. This includes performing needs assessments to identify learning objectives with business stakeholders, designing, developing, testing, and rapidly iterating instructional content for your audience, and developing knowledge and performance observation assessments to evaluate the effectiveness of training. As a Learning & Development Manager, you will own the end to end design and development of learning solutions while supporting multiple learning programs and products across the Amazon Shipping portfolio.

Key job responsibilities

• Discover and Innovate: partner with business stakeholders to understand program goals and define the learning solution that will make their programs successful
• Design and Develop: create performance-focused training content that engages our learners, ensuring content is ready for localization and deployment in international marketplaces
• Design and Develop: create bar raising learning tools, performance support aids, practice tests, online tutorials, and other materials to meet identified needs
• Design and Develop: create tests, quizzes, and other assessments to ensure learner understanding and performance
• Deliver Results: manage your projects amidst ambiguity, competing priorities, and challenging deadlines
• Design Leadership: raise the bar for learning design excellence within critical verticals across the Executive Development landscape
• Travel may be required up to 30%

Basic Qualifications

• BA or BS degree
• 5+ years of work experience in instructional design and training
• 3+ years working in the leadership development space
• Experience with adult learning theory, instructional design principles, and learning industry trends and best practices.
• Program management and administration skills
• Knowledge of instructional theories

Preferred Qualifications

• A deep understanding of DEI concepts, theories, and practices.
• Demonstrated experience building scalable, engaging, learner-centered interventions.
• Demonstrated experience with key technologies such as Storyline, Captivate, Adobe Creative Suite, or equivalent.
• Proven ability to collaborate and influence across cross-functional teams in global environment without positional authority.
• Proven analytical capabilities; experience deriving relevant insights, trends, and themes from large amounts of data and developing summary reports for consumption by senior stakeholder.
• Demonstrated proficiency in assessing training effectiveness and ROI to stakeholders and leaders.
• Proven track record of serving in a “trusted advisor” capacity to customers and executives.
• Successful track record of building, implementing, and improving operational processes; familiarity with continuous process improvement methodologies, such as Six Sigma or LEAN.
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $74,000/year in our lowest geographic market up to $144,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.