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eLearning Technology

Learning Designer, Field Learning

Job Type Full-Time  
Experience Level Entry  
Organization Type Corporate L&D  
Pay Range TBD  
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Overview

The Learning Designer – Field Learning is responsible for creating the comprehensive learning design in support of our Field Learning audience teams. They combine a solid understanding of adult learning principles and training dynamics to curate and develop contextualized content to design effective and business-aligned learning experiences. Learning Designers work with a wide range of stakeholders including SMEs, the audience team, and the Content Design & Production team to create and maintain audience learning experience(s) based on learning/performance objectives set by the Audience Team.

Learning Designers apply tested adult learning theories and translate audience learning objectives to refine, curate, create and/or develop learning assets. They proactively stay current with learning trends and share resources and learning with others on the team. Learning Designers align with Chick-fil-A’s learning and content strategy to shop for or create content, to ensure experiences are developed efficiently and effectively within the broader context of the business strategy and audience learning needs.

This position is based out of the Chick-fil-A Support Center Office in Atlanta, GA.Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

  • Review and understand complex topics and convert them into digestible learning experiences that will support business objectives and audience learning & performance needs
  • Determine and document the design needs and required learning content and assets for all learning modalities based on prioritized learning and performance objectives for the audience
  • Provide key stakeholders with design expertise and consultation for learning solutions according to desired business outcomes and audience needs.
  • Leverage audience insights & learning experience feedback to influence the development or refinement of designs, learning content and experiences 
  • Assess existing content to determine content impacts and development needs for their audience
  • Use L&D’s authoring and design tools to make updates, edits or enhancements to existing audience learning assets and contextualize previously created reuseable content as needed
  • Partner with L&D’s Content Design & Production Team or vendor partners to develop, refine, or curate net new learning assets 
  • Partner with Audience Lead and L&Ds analytics team to define evaluation strategies; owning and managing solution evaluation and outcomes
  • Ensure solutions meet learning and business objectives in support of the learning designer’s audience team and align with departmental content strategy, design standards, and concurrent roadmap planning efforts
  • Work closely with Audience Learning teammates and leaders, as well as the Content Design & Production and Digital Learning teams to continue to influence learning modalities and capabilities to meet learner needs, in support of audience and departmental strategic priorities
  • Remain current with learning trends and learning design theories

Minimum Qualifications

  • Bachelor’s degree, preferably in human resources, education, instructional design, adult education, instructional technology, or a minimun of 3 years equivalent experience 
  • Knowledge of adult learning principles
  • Ability to manage multiple projects simultaneously
  • Experience developing content, learning assets and resources
  • Ability to cultivate/build relationships and work collaboratively with internal partners and external vendors
  • Strong problem-solving skills, attention to detail, and quality-focused 
  • Experience with Microsoft PowerPoint, Excel, Word, and other related computer programs
  • Experience with Adobe Creative products, including InDesign and other related programs

Preferred Qualifications

  • Advanced degree in human resources, education, instructional design, adult education, instructional technology, or equivalent experience and certification(s) (e.g., Designing Learning certificate or CPTD)
  • Strong project management experience
  • 5+ years in instructional design or equivalent experience
  • Experience designing learning within multiple modalities (e.g., ILT, eLearning, video, job aids, participatory, etc.)
  • Experience engaging in design thinking practices
  • Experience with ADDIE, SAM, or other rapid design methodologies
  • Experience with Waterfall and Agile project management methodologies
  • Experience with a variety of Learning Management and/or Learning Content Management systems and platform, including authoring and publishing

Minimum Years of Experience: 3

Travel Requirements: 10%

Required Level of Education: Bachelor’s Degree

Preferred Level of Education: Masters Degree

Major/Concentration: Human Resources, Education, Instructional Design, Adult Education, Instructional Technology

About Organization

Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,500 restaurants in 47 states, Washington, D.C., and Canada.

A leader in customer service satisfaction, Chick-fil-A was named top fast food restaurant in Newsweek’s 2019 America’s Best Customer Service report and received several honors in QSR’s 2019 Reader’s Choice Awards, including “The Most Respected Quick-Service Brand” and “Best Brand for Overall Experience”. Additionally, Glassdoor named Chick-fil-A one of the top 100 best places to work in 2020. More information on Chick-fil-A is available at www.chick-fil-a.com.

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