The Learning Designer – Field Learning is responsible for creating the comprehensive learning design in support of our Field Learning audience teams. They combine a solid understanding of adult learning principles and training dynamics to curate and develop contextualized content to design effective and business-aligned learning experiences. Learning Designers work with a wide range of stakeholders including SMEs, the audience team, and the Content Design & Production team to create and maintain audience learning experience(s) based on learning/performance objectives set by the Audience Team.

Learning Designers apply tested adult learning theories and translate audience learning objectives to refine, curate, create and/or develop learning assets. They proactively stay current with learning trends and share resources and learning with others on the team. Learning Designers align with Chick-fil-A’s learning and content strategy to shop for or create content, to ensure experiences are developed efficiently and effectively within the broader context of the business strategy and audience learning needs.

Responsibilities

• Review and understand complex topics and convert them into digestible learning experiences that will support business objectives and audience learning & performance needs.
• Determine and document the design needs and required learning content and assets for all learning modalities based on prioritized learning and performance objectives for the audience.
• Provide key stakeholders with design expertise and consultation for learning solutions according to desired business outcomes and audience needs.
• Leverage audience insights & learning experience feedback to influence the development or refinement of designs, learning content and experiences
• Assess existing content to determine content impacts and development needs for their audience.
• Use L&D’s authoring and design tools to make updates, edits or enhancements to existing audience learning assets and contextualize previously created reuseable content as needed
• Partner with L&D’s Content Design & Production Team or vendor partners to develop, refine, or curate net new learning assets
• Partner with Audience Lead and L&Ds analytics team to define evaluation strategies; owning and managing solution evaluation and outcomes
• Ensure solutions meet learning and business objectives in support of the learning designer’s audience team and align with departmental content strategy, design standards, and concurrent roadmap planning efforts
• Work closely with Audience Learning teammates and leaders, as well as the Content Design & Production and Digital Learning teams to continue to influence learning modalities and capabilities to meet learner needs, in support of audience and departmental strategic priorities.
• Remain current with learning trends and learning design theories.

Minimum Qualifications

• Bachelor’s degree, preferably in human resources, education, instructional design, or equivalent experience
• Knowledge of adult learning principles
• Ability to manage multiple projects simultaneously
• Experience developing content, learning assets and resourcecs
• Ability to cultivate/build relationships and work collaboratively with internal partners and external vendors
• Strong problem-solving skills, attention to detail, and quality-focused
• Experience with Microsoft PowerPoint, Excel, Word, and other related computer programs
• Experience with Adobe Creative products, including InDesign and other related programs

Preferred Qualifications

• Advanced degree in adult education, instructional technology, or equivalent experience and certification(s) (e.g., Designing Learning certificate or CPTD)
• Strong project management experience
• 4+ years in instructional design or equivalent experience
• Experience designing learning within multiple modalities (e.g., ILT, eLearning, video, job aids, participatory, etc.)
• Experience engaging in design thinking practices
• Experience with ADDIE, SAM, or other rapid design methodologies
• Experience with Waterfall and Agile project management methodologies
• Experience with a variety of Learning Management and/or Learning Content Management systems and platform, including authoring and publishing

Minimum Years Of Experience

4

Travel Requirements

10%

Required Level Of Education

Bachelor’s Degree

Preferred Level Of Education

Master’s Degree

About Organization

At its Atlanta headquarters, known as the Corporate Support Center, Chick-fil-A, Inc. offers full-time careers in various fields such as Digital Transformation & Technology, Financial Services & Accounting, Enterprise Analytics, Restaurant Development, Early Talent Programs and more. Our team of more than 3,000 staff members tackles complex challenges every day — from restaurant design to food innovation, to infusing personalized service into digital spaces — all with the intent of supporting our owner-operators in delivering customer experiences defined by hospitality and care.

Chick-fil-A, Inc. is the third largest quick-service restaurant company in the United States, known for its freshly-prepared food, signature hospitality and unique franchise model. More than 200,000 Team Members are employed by independent owner-operators in more than 3,000 restaurants across the United States, Canada, and Puerto Rico. In 2023, the company shared plans to expand by 2030 into Europe and Asia. Chick-fil-A owner-operators live and work in the communities their restaurants serve, each supporting local efforts to address hunger, education, and making a positive impact. The family-owned and privately held company was founded in 1967 by S. Truett Cathy.