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eLearning Technology

Learning Designer – Digital Adoption Expert

Job Type Full-Time  
Experience Level Entry   Mid  
Organization Type Corporate L&D  
Pay Range $77k - $128k  

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

  • $77,600.00 – $128,000.00

Target Openings

  • 2

What Is the Opportunity?

Learning is essential to everything we do. At Travelers we believe in an inclusive learning culture that provides employees a variety of ways to support them during their learning journey. As a Learning Designer, you will design, develop, and deliver learning strategies to train employees to perform their jobs through use of multimedia and technology tools, which may include e-learning/self paced, multimedia, materials for instructor-led training, digital adoption platforms, and job aids. You will contribute to the development of project plans, communicate results and recommendations to business partners, and manage work through the project life cycle for assigned projects.

What Will You Do?

  • Primary focus on developing and implementing learning solutions using Digital Adoption Platforms (e.g., WalkMe, WhatFix, Pendo, etc.)
  • Conduct gap/needs analysis and make actionable recommendations related to learning needs.
  • Recommend learning strategies and approaches for assigned projects.
  • Contribute to development of short- and long-term organizational strategies and initiatives.
  • Develop a project plan, project schedule, and milestone dates. Manage work through the project lifecycle.
  • Design and develop complex learning solutions aligned with business and learner needs.
  • Deliver leading-edge solutions. May work with team to explore new technologies or be internal lead for a specific technology.
  • Design and recommend measurement tools for specific solutions and for broader use across our organization. Monitor feedback, evaluate impact and effectiveness of solutions, and communicate results and recommendations to business partners.
  • Right size and reduce resource requirements without impacting quality or effectiveness.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Bachelor’s degree in instructional design, learning and development, learning technologies, or comparable field.
  • Three years of experience applying adult learning and design best practices to develop engaging and effective learning resources.
  • Proficiency in MS Office products and proficient with rapid development authoring tools.
  • Proficiency with HTML, CSS, Javascript, jQuery.
  • Experience with a Learning Management System (LMS), Learner Experience Platform (LXP), Digital Adoption Platform (DAP), and Learning Record Store (LRS).
  • Demonstrated proficiency with development of performance support solutions.
  • Knowledge of incorporating multimedia elements (audio, video, and graphics) into blended learning solutions.
  • Experience with project management tools and techniques.
  • Excellent written and verbal communication skills.
  • Excellent relationship building skills with the ability to collaborate effectively with business partners and maintain productive professional relationships.
  • Ability to self-review and meet rigorous quality standards.
  • Demonstrated focus on continuous self-learning and exploring new trends, strategies, and practices in the talent development field.

What is a Must Have?

  • Two years of experience in instructional design/curriculum design/learning technologies, adult learning, or business-related field.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.