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Instructional Design

Learning Designer, Customer Enablement

Job Type Full-Time  
Experience Level Entry  
Organization Type Corporate L&D  
Pay Range TBD  

About Thentia  

Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development.  We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness.  

About the role  

Our Training team is at the forefront of enabling our current and prospective customers to deliver and use our industry leading products and services. We are seeking an innovative Training Designer with an adult learning background to help us build and deliver on a strategy for our customer education and training. This is an end-to-end development role that will collaborate within the training team and customer focused stakeholders.  


  • Collaborate with the learning team, Product, Regulatory, Delivery to design customer centered product training to enable our customers to effectively use and leverage our Thentia Cloud software products.  
  • Collaborate with the in-house product team to translate the product features into training curriculum to meet training and educational strategic goals as they relate to newly developed product features, and as may be required from time to time to deliver training for stakeholders. 
  • Create purpose-built training materials for facilitated, self-directed or other training mediums. 
  • Collaborate on strategy and design and develop and maintain the library for on demand e-learning. 
  • Conduct training needs analysis to assess specific training needs of adult learners and customize training programs accordingly 
  • Stay current with industry trends and software updates to ensure training content remains relevant. 
  • Act as a system administrator for learning design systems and tools.  


  • Minimum 3 years of experience in the design of adult education programs and training. 
  • At least 2 years of experience in designing software education and enablement of enterprise grade software platforms, and / or end user training, and/or operational training. 
  • Undergraduate degree in an industry-related field, MEd, or similar education coupled with equivalent work experience, and ideally a certificate in adult education (CAE). 
  • Strong background in consulting and advisory services is preferred. 
  • Proficiency in modern office software suites, including Office 365, Google Workspace, and project tools such as ClickUp, and learning tools such as Docebo, Captivate, PowerPoint, Camtasia, o or AI tools such as Speechify or Lovo. 
  • Demonstrated ability to understand complex legal concepts and process such as regulatory processes or workflow requirements and processes and translate these into educational requirements and workflows. 
  • Collaborative, team-oriented, highly resourceful, and self-directed, and project-oriented delivery mindset. 
  • Highly developed communication and presentation skills with expertise to deliver training to professional audiences.

We’re proud to be ‘Great Place to Work’ certified in the U.S. and Canada. Nearly 90% of our employees have participated and nearly 9 out of 10 employees overall agreed that Thentia is a ‘great place to work’.  


Thentia provides employees with a competitive base salary along with:    

  • Full Health Insurance coverage (programs vary for each country) 
  • Flexible paid-time-off, including vacation and wellbeing days, and volunteer days 
  • Parental Leave 
  • Year-end bonus potential (for eligible roles) 
  • Professional development & training, including Udemy Business 

Our Commitment   

Thentia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are building products for a diverse world and are committed to building and fostering an environment where our employees feel included, valued, and heard, which enables us to make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.  We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, provincial, or local laws in the regions we operate.  This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, or internships.  

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.