Job Overview

A Learning Designer provides project leadership and expertise in the design, development, implementation and facilitation of learning and development solutions for operations team members and managers at Chuy’s, specifically focused on building skills that support business strategies.

Role And Responsibilities

• Supports Chuy’s Training, HR, and operations with any training and event needs
• Leads the design and development of brand learning solutions for all operations, including frontline and manager training guides, menu rollouts, krowD content management, Learning Tool updates, etc.
• Partner collaboratively with Chuy’s operations, Brand Training Teams, Creative Services, and brand subject matter experts (SMEs) to:
• Conduct needs analysis to determine effective strategies to address training needs and skill gaps
• Design, develop and maintain engaging and innovative classroom and on-the-job training materials, including Facilitator Guides, Participant Guides, activities, PowerPoint presentations, handouts, job-aids, e-learning modules (Rise & Articulate Storyline), standard/systems checklists, etc.
• Ensure training materials are accurate, and aligned with Chuy’s and Darden’s business strategies/priorities
• Develop learning activities that reflect real-life situations and enable participants to discover answers on their own
• Facilitates leadership development classes for frontline team members and managers including Certified Trainers and Professionals
• Fosters relationships with vendor partners to deliver high quality and cost effective learning solutions (Halo, Smallwares, Print team, etc)
• Manages resources (people, materials, time) to ensure deliverables are completed in scope, on schedule and within budget
• Proactively stays knowledgeable of learning and development trends and best practices
• Supports NROs by content creation and maintenance of materials and travels to support NRO execution as needed
• Supports meeting planning, design, and delivery for all Chuy’s meetings and conferences
• Provide direct administrative support to LH Training including:
• Word Processing, InDesign maintenance, spreadsheet and PowerPoint creation, proofreading, editing, mailings, letters/memos, copying, assembly and filing, etc.
• Administrative support duties, including but not limited to scheduling meetings and preparing and distributing meeting materials
• MS Teams/Room Setup for Meetings
• Provide administrative support for the department to include expense reports, Oracle/Invoice Entry for the Training Department; Office Supplies
• Completes projects as assigned by Training team, NRO Team, HR Team, Ops Excellence team, and Franchise team with the development and design of learning solutions (classroom training, self-paced learning, eLearning, blended learning solutions, print etc.)

Required Technical Skills

• Working knowledge of restaurant operations
• Excellent written and verbal communication skills; experience instructional writing skills in multiple mediums (instructor-led; self-paced; eLearning story boards; video scripts, job aids, etc.)
• Proficiency is MS Office Suite, including Word, Excel, PowerPoint and Outlook
• Demonstrated ability to manage multiple projects on time

Required Education

• Bachelor’s degree in instructional design, education/educational technology, human resources or business

Preferred Skills And Experience

• Restaurant Management experience
• Additional human resources experience (e.g. employee relations, staffing, etc.)
• Experience developing eLearning using Articulate and other authoring tools; LMS experience

Other Key Qualifications

• Ability to travel to support conferences, meetings, and NROs
• Ability to work in a team environment as well as independently with minimal supervision
• Excellent analysis, problem solving and decision making skills
• Demonstrated ability to lead and deliver multiple projects on time and within budget
• Demonstrated ability to work effectively with all levels in the organization
• Detail-oriented and extremely organized, with proven ability to establish priorities and achieve results
• Strong customer/client service orientation
• Ability to think creatively; seeks innovative solutions and use change as a positive and motivating factor

About Organization

Darden is a restaurant company featuring a portfolio of differentiated brands that include Olive Garden, LongHorn Steakhouse, Yard House, Ruth's Chris Steak House, Cheddar's Scratch Kitchen, The Capital Grille, Seasons 52, Eddie V's, and Bahama Breeze. Our people equal our success, and we are proud to employ 190,000 team members in more than 2,000 restaurants. Together, we create memorable experiences for 380 million guests each year in communities across North America.