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Instructional Design

Learning Consultant

Job Type Full-Time  
Experience Level Mid  
Organization Type Corporate L&D  
Pay Range TBD  

The primary purpose of this role is to understand the enterprise learning strategy and support the development of learning programs for Lowe’s associates. The role helps to develop and integrate human resource learning programs for associates to achieve strategic business goals and operational objectives as well as ensures operations and deliverables meet or exceed organizational objectives and integrate with other HR functions as appropriate. This role is responsible for conducting training needs analysis, creating blended learning solutions, coordinating and managing projects, consulting with business leaders on learning solutions and implementing measures to ensure effectiveness. To accomplish this, the Learning Consultant must have knowledge of Lowe’s leadership principles/core behaviors, business policies, strategies and operational environment.

What You Will Do

  • Supports the delivery of learning strategies and programs across the organization. Lead projects and programs and ensure timely completion of assigned responsibilities within established constraints.
  • Conducts the needs assessment for training and staff development to enhance the effectiveness of managers’ and associates’ performance in achieving the goals and objectives of the company.
  • Gathers and analyzes quantitative and qualitative data to monitor the effectiveness of a portfolio of learning solutions and/or programs
  • Engages leaders as teachers and builds strong, collaborative working relationships with HR Business Partners (HRBPs), business leaders, team members, vendors and other key stakeholders
  • Coordinates and directs multiple projects or programs, identifying interdependencies within and across programs
  • Establishes and maintains strong customer relationships externally as well as internally with executive sponsors and assigned audiences and their leaders to make effective business decisions
  • Translates program needs into an actionable plan that is repeatable, scalable, and balances things like quality of learning experience, available capabilities, capacity, and operational costs.
  • Consults and provides advice on the learning development process for successful delivery of the learning solution, program, and/or initiative
  • Supports a collaborative learning culture that engages employees, managers, and the associate readiness team as partners in building the organizational skill base.
  • Establishes measurement strategy to ensure learning solutions directly support and can drive positive impacts on business metrics
  • Leads project teams by:
  • Providing clear expectations and timely performance and development feedback
  • Inspiring productivity by establishing a clear vision, maintaining two-way communication, and distributing the workload to project team members in an organized manner
  • Establishing clear objectives and a sense of ownership among project team members and then carefully monitor progress and results
  • As required designs, develops, and implements blended learning solutions that address root cause issues to drive business performance
  • As required, may serve as a facilitator using approved facilitator resources or coordinate internal and external facilitators

Required Qualifications

  • Bachelor’s degree in Education; Instructional Design; Organizational Development; Human Resources; Learning, Leadership, Business or related field OR 4 years relevant experience
  • 4 years’ experience in learning delivery and/or instructional design; preferably for a large multi-state and/or global company.

Preferred Qualifications

  • Master’s degree in Education; Instructional Design; Organizational Development; Human Resources; Industrial Organization Psychology; MBA or related field
  • 4 years of progressive experience one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., talent acquisition, employee and/or leadership development, instructional design, training, performance management)
  • 4 years’ experience successfully managing multiple priorities & projects through successful delivery & implementation under time, budget, and political pressure
  • Retail experience
  • Experience with multiple design modalities- elearning, classroom, virtual, gamification, etc.,
  • Experience with instructional design (e.g. ADDIE, SAM)
  • Preferred Experience facilitating
  • Related industry certifications or credentials- e.g. N3PMP, PHR, CPT

About Organization

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.