Learning Consultant

Summary
The Learning Consultant provides the main point of contact for Global, Regional or Country Learning Leads for all training delivery requirements and will work in support of AOP and ongoing training demand identification and delivery planning. Ultimately, the role is responsible for ensuring that the ILT and VILT class delivery schedule is managed to maximise the impact on the learner population within the available budget.

Key Deliverables

• To build, maintain and grow trusted commercial relationships with business stakeholders, enabling us to understand and define individual demand and relevant business needs
• Timely Demand Planning Meetings, regular and ad hoc, with recommended agenda, pre-work, meeting and post communication
• Demand visibility for key Stakeholders, demonstrating delivery activity in relation to AOP and audience objectives
• Accurate class input into the rolling Demand Planning process and Service Request/Order generation to support
• Take up and cancellation – proactive reviews and subsequent actions
• Class volume and budget consumption reports – completed, planned and scheduled

Essential Duties and Responsibilities

• Provide a main point of contact to HSBC stakeholders for planning the delivery of learning for multiple audiences / courses
• Understand HSBC business objectives and priorities / L&TD objectives and priorities
• Prepare structured, consultative demand meetings in-line with the Demand Planning Guide
• Through regular meetings, support AOP development and provision of status on consumption
• Utilisation of GP/HSBC Dashboards e.g. Power Bi and financial dashboard
• Facilitate proactive demand planning meetings with key stakeholders to maximise the effectiveness of the delivery schedule against key objectives
• Consult with the stakeholder and present to the business proposed demand planning recommendations
• Liaise with stakeholders and GP colleagues to ensure that learning needs and global/regional programmes are efficiently and effectively planned for the learners and business areas
• Effectively communicate post-meeting recommendations to the stakeholder
• Proactively report and highlight any risks to planned courses raising any actions as required with the stakeholder
• Liaise with Faculty Manager/Deployment Manager/Country Manager/LAO Lead, where appropriate, to monitor the delivery of BAU and provide relevant support on deployment of new courses