Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

The Learning and Development Specialist is responsible for developing and delivering impactful training programs that enhance employee skills, drive engagement, and support business objectives. This individual will collaborate with stakeholders to assess learning needs, design curriculum, and implement training solutions through various modalities, including e-learning, instructor-led sessions, and blended learning approaches.

Responsibilities & Qualifications

Key Responsibilities:

• Design, develop, and implement engaging and effective learning programs utilizing instructional design models, to include e-learning courses, instructor-led training (ILT), virtual instructor-led training (VILT), and blended learning solutions.
• Develop instructional materials such as course content, facilitator guides, participant workbooks, job aids, assessments, and interactive learning activities.
• Facilitate instructor-led and virtual training sessions to ensure effective delivery of learning content.
• Conduct needs assessments and collaborate with business leaders, subject matter experts (SMEs), and HR partners to identify training requirements.
• Develop, create, or convert existing training materials into effective and engaging e-learning courses and deploy the content in the Learning Management System (LMS) to support the business.
• Analyze training effectiveness by collecting and interpreting data on learner performance, engagement, and feedback to inform continuous improvement.
• Identify training needs and gaps, and work in close collaboration with cross-functional departments to create, update, and improve training plans, programs, and supplemental documentation.
• Manage and maintain the LMS, ensuring content uploads, assignments, and system functionality, including reporting on course completion, engagement, and assessment scores.
• Provide LMS technical support and troubleshooting, including handling user issues, managing roles/permissions, and onboarding new employees.
• Assign and maintain monthly and as-needed training assignments, including safety and compliance training.
• Stay up to date with industry trends, emerging learning technologies, and best practices in instructional design and corporate training.
• Perform other duties as assigned.

Minimum Qualifications

Education: Bachelor’s degree in Instructional Design, Education, Human Resources, Organizational Development, or a related field.

Experience:

• 3 – 5 years of experience in instructional design, facilitation, corporate training, or a related L&D role.
• Experience in facilitating ILT and VILT training sessions.
• Proficiency in e-learning development tools such as Articulate Storyline, Adobe Captivate, Genially, or similar.
• Strong understanding of adult learning principles, instructional design models, and training methodologies.
• Experience working with Learning Management Systems (LMS) to deploy, track, and manage training programs (Cornerstone preferred).
• Excellent time management skills and adherence to project timelines to balance a dynamic workload while seamlessly shifting focus to deliver on changing business needs
• Strong written and verbal communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong collaboration and interpersonal skills including communicating edits, feedback, and recommendations with tact and diplomacy.

Preferred Qualifications

• Experience designing and facilitating training for a corporate environment, preferably in Human Resources.
• Certification in instructional design, facilitation, training, or a related field (e.g., CPTD, ATD, AIHR) is a plus.
• Familiarity with Cornerstone or Dayforce LMS is a plus
• Familiarity with video editing software and virtual training platforms such as Zoom and Microsoft Teams

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do
• Coachable, adaptable problem-solver able to proactively take initiative on navigating challenges and advancing solutions independently or in partnership with the right support teams

Benefits:

• Competitive pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

About Organization

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry.

With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Did you know that our Comfort Care gowns increase patients’ favorable perception of a facility by more than 50%?

For more information about ImageFIRST, your cost-effective solution for greater patient satisfaction, call 1-800-932-7472 or visit imagefirst.com.