Learning and Development Manager

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

This position is based in Plano, TX with a hybrid mix of some in-office time and some remote work.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who We’re Looking For

Toyota’s Service Operations department is looking for a passionate and highly skilled Performance Excellence Learning and Development Manager.

As the Performance Excellence Learning and Development Manager, you will lead a large team of instructional designers and trainers and will play a pivotal role in enhancing our Service Operations organization’s capacity to learn, grow, and thrive through optimized enablement and execution of the programs you manage. You will be responsible for creating the front-line agent enablement and success vision by developing and implementing comprehensive, effective, and compliant training programs and strategies that enable our team members and suppliers to deliver customer-centric solutions, drive satisfaction, and increase resolution. You will also play a key role in enhancing our compliance culture and operational efficiency and effectiveness through deployment of creative training solutions (in the right channel for the right audience) to help close compliance and operational gaps. This role requires a dynamic leader with a strategic mindset, strong collaborative skills, a passion for learning, and a focus on optimization of organizational performance leveraging data.

What You’ll Be Doing 

• Design, develop, and deliver engaging programs tailored to various internal and supplier teams and job roles, especially for customer-facing front line agents and supervisors that meet the needs of diverse end user.
• Manage the end-to-end curriculum development process, from needs analysis to evaluation of training effectiveness.
• Build program that leverages various flexible training methods (in-person, virtual, e-learning, etc) tailored to business need while balancing operational capacity.
• Partner with Service Operations leadership and strategy teams to identify new hire and refresher training needs and objectives.
• Employ a combination of methods to provide comprehensive feedback to Experience managers and supervisors to help them make informed decisions on new hire progress.
• Create delivery vision for Training Curriculum Developers and Trainers
• Provide day-to-day support and guidance to team.
• Ensure training solutions are embedded in compliance issue resolution and meet all regulatory requirements.
• Ensure strong controls and systems are in place for retention and tracking of training course completion for regulatory exams and compliance purposes.
• Partner across the organization to ensure best in class learning solutions are provided and reported on in a compliant manner.

What You Bring 

• B.S./B.A degree in Accounting and Finance or related field
• 10+ years of progressive and related work experience
• Demonstrated success in management of team members. 

Added Bonus If You Have 

• Master’s Degree in Education, Instructional Design, or Knowledge Management
• Experience supporting a contact center or 
• CPTD – Certified Professional in Talent Development or CPTM Certified Professional in Training Management
• CKM – Certified Knowledge Manager
• PMP – Project Manager Professional
• Kaizen and Six Sigma Certifications 

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Vehicle purchase & lease programs
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Flexible spending accounts
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. 

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to talent.acquisition@toyota.com.