Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference?

Make an impact. Join PMI.

How will you make a difference to PMI?

Mid-level professional responsible for ensuring the success of Sales operations and customer support by partnering with various connected departments and stakeholders to create, implement, and optimize the necessary learning to ensure a high level of digital adoption for traditional and forward leaning technology platforms utilized by the department.  The role is also engaged in change management and on-boarding while being the key link between subject matter experts and end-users, ensuring that training is effective.

What you’ll bring to the role:

• Partner with subject matter experts to assess group and individual training needs. Develop and execute the required training programs to ensure effective technology use.
• Regularly communicate with users to evaluate the efficacy of the training and learning offerings.
• Ensure that training materials are regularly reviewed and updated to support end-user success. Maintain a high standard of quality in all training-related resources.
• Support the assessment of changes impacting business processes related to platform and/or data defects and enhancements. Collaborate with relevant teams to ensure seamless integration and minimal disruption.
• Create awareness of technology platform features and functionality through various methods, such as communications, training sessions, and department support. Highlight how technology can solve existing problems, enhance performance, and add value to the customer experience.
• Develop and deliver targeted communications to various audiences across the organization. This includes updates on new platform functionalities, ongoing deployments, quarterly COE (Center of Excellence) updates, monthly tips, and other relevant information to support the successful use of various platforms.
• Ensure effective and consistent onboarding training for new team members across all customer service functions.
• Develop and deliver training reinforcement activities to address identified performance gaps and improve service delivery practices.
• Facilitate collaboration, knowledge sharing, and foster learning and development across customer service teams.
• Implement a structured change management methodology focusing on awareness, motivation, knowledge, practice, and appropriate reinforcement.
• Ensure teams are well-prepared to support the implementation of new initiatives and product changes/launches from awareness to execution.
• Monitor levels of change saturation, balancing business needs with team well-being, and continually refine change management processes based on feedback and lessons learned.
• Evaluate emerging technologies and their impact on customer support delivery, ensuring staff are prepared for innovative ways of working.
• Maintain the Digital Adoption Platform (DAP) by ensuring it is updated, maintained, and content management effectively to ensure relevancy.

Role Qualifications:

• 5-7 years of relevant experience included experience in roles related to change management, training and development, and digital adoption within a business setting.
• 7-10 years or more, especially for those with experience in leadership roles, managing cross-functional teams, and implementing large-scale change management initiatives.
• Experience in a global or multi-regional context is a plus.

What you can expect from us

We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..

Join us and you’ll get:

• an excellent total package, with compensation and benefits based upon your geographic location.
• skill development opportunities, to help you grow now and into the future.
• access to a global network, to enrich your professional experience.
• flexible options to help balance work time and your time
• award and bonus opportunities.
  

The salary offer will be based on several factors, including the candidate’s demonstrated skills, qualifications and relevant experience. 

Let’s help make the world work better for everyone. Apply today!

Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law. As a government contractor, Company Name is subject to Executive Order 11246, the Rehabilitation Act of 1973 (Section 503), and the Vietnam Era Veterans Readjustment Act of 1974 (VEVRAA), all as amended, which require government contractors to ensure nondiscrimination in employment and to take affirmative action to employ and advance in employment qualified persons without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.   

Other details

• Pay Type Salary
• Min Hiring Rate $76,000.00
• Max Hiring Rate $90,000.00