Learning Administrator

Purpose of the role:

To provide project administrative support to the Learning & Talent Development Team. It includes tasks in planning and scheduling learning programs, coordinating resources, administering records keeping and creating various types of reports.

Key Responsibilities:

• Schedule training programs based on training demand and available resources.
• Assist on faculty resources management to ensure resources are well-utilized.
• Process learning assignment request in learning system.
• Maintain and ensure the training curriculum is up-to-date on the online platform.
• Communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.
• Administer HR support processes for the department.
• Set up classes using internal Resources Management / Learning Management System.
• Produce essential reports on agreed dates, outlining the essential data needed as requested by the client according to specified reporting timelines.
• Complete tasks to achieve deadlines stipulated by the client in order to deliver the program objectives.
• Manage learner queries, coordinate escalations in accordance with Service Level Agreements.
• Provide value added services as appropriate for continuous improvement.
• Raise any potential challenges or risks to the appropriate contact.

Skills Requirements:

• Proficient in MS office applications, specifically Excel functionality and Powerpoint.
• Experience of training administration and/or co-ordination.
• Experience of using Learning Management Systems from an administrative perspective.
• Excellent communication skills with the ability to build, maintain and manage relationships with key stakeholders.
• Excellent organizational, planning and controlling skills.
• Proven ability to work well under pressure and within demanding timescales.
• Experience of working as part of a team with a strong customer focus.
• Detail-minded and excellent data analytical skills.
• Advanced general administration and IT skills.
• Strong command of English and Cantonese

Preferred Experience:

• A related professional qualification or degree.
• 3-5 years of experience as a learning administrator or other similar operational role related to learning and development.