Job Summary
Reporting to the Manager of Instructional Technology, the Instructional Technology Support Consultant is a member of the Instructional Technology Group within the Department of Teaching and Learning. The Instructional Technology Group focuses on improving learning outcomes through the use of educational technology tools by providing direct faculty support, consultations and education for diverse courses across many disciplines serving thousands of global learners across their life-long learning journey. This position contributes to this goal by working closely within the group and department; with other school and university level groups including the online help desk, academic administration, information systems, the registrar and student services, academic technology, digital accessibility services; with external academic and instructional technology vendors; and by implementing, maintaining, and supporting Canvas and integrated applications along the course lifecycle.
Position Description
Basic Qualifications
Additional Qualifications and Skills
Working Conditions
Additional Information
Work Format Details
About Us
The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses — 85 percent of which are accessible online — and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peer-taught courses to approximately 550 active members.
Benefits
We invite you to visit Harvard’s Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Job Function: Information Technology
Department Office Location: USA – MA – Cambridge
Job Code: 403123 Info Tech Support Associate II
Work Format: Hybrid (partially on-site, partially remote)
Sub-Unit: Division of Continuing Education
Salary Grade: 055
Department: Division of Continuing Education
Union: 55 – Hvd Union Cler & Tech Workers
Time Status: Full-time
Pre-Employment Screening: Identity
Schedule: M-F, 9-5pm
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.