The Instructional Technologist is responsible for the integration of technology and instructional design to create effective, engaging, and accessible learning experiences. They work collaboratively with business SMEs, Learning Strategists, Learning Partners, and internal Learning & Development Staff to design and implement instructional strategies and learning tools that support diverse learner needs. This role blends technical skills with expertise in adult learning principles to enhance the quality of learning for the audience.
Responsibilities
- Instructional Technology:
- Supports the selection and implementation of appropriate learning technologies, such as Learning Management Systems (LMS), authoring tools, and virtual classroom platforms.
- Supports the learning ecosystem and technical roadmap on behalf of the audience.
- Partners with Digital Learning to surface unique audience insights to inform direction and future.
- Understands UI (User Interface) and UX (User Experience) design principles to ensure a streamlined learning process, ensuring learners can easily navigate content, enhancing engagement and reducing frustration.
- Collaborates with Digital Learning, Learning Strategists, Learning Partners, and Learning Design to design, develop and deliver engaging technology-enhanced learning experiences.
- Provides guidance, training, technical and troubleshooting support for learning technologies and platforms on behalf of the audience.
- Stays current with emerging technologies and e-learning and instructional technology trends to recommend and integrate innovative solutions.
- Collaborates with Learning Strategists, Learning Partners, Learning Designers, SMEs, and internal Learning & Development Staff to design, organize, and tag content.
- Collects and analyzes data on the effectiveness of instructional strategies and technologies to improve learning outcomes.
- Learning Design:
- Analyzes learning needs and define course objectives aligned with business goals.
- Designs, develops, and maintains various instructional materials, including e-learning modules, instructor-led training (ILT), and blended learning solutions that align with learning objectives.
- Applies instructional design theories and models (e.g., ADDIE, SAM) to create effective and engaging learning experiences.
- Collaborates with subject matter experts (SMEs) to ensure content accuracy and relevance.
- Maintains and updates content and courses on behalf of the team, ensuring materials remain current and aligned with organizational needs.
- Ensures learning solution designs, content, and resources align with content strategy and design standards.
- Utilizes data-driven approaches to assess the effectiveness of learning experiences and make recommendations for improvements.
- Project Management:
- Manages multiple instructional design and technology projects simultaneously, ensuring timely delivery and quality outcomes.
- Coordinates with cross-functional teams to align learning solutions with organizational needs.
- Prepares and maintains documentation related to instructional design processes, technology integration, and project progress.
- Quality Assurance:
- Conducts usability testing and gathers feedback to refine and enhance learning materials and technology solutions.
- Monitors and evaluates learner performance and engagement, making data-driven adjustments as needed.
Minimum Qualifications
- Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired
- Instructional design, education, educational technology, curriculum development, human resources, or related field
- A minimum 6 years of relevant work experience
- Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and LMS platforms (e.g., LearnUpon, Workday Learn, Cornerstone, Canvas).
- Strong understanding of adult learning principles, instructional design methodologies, and learning theory.
- Experience with emerging technologies and trends in the learning industry.
- Excellent project management skills and the ability to manage multiple priorities effectively.
- Strong communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.
- Familiarity with accessibility standards (e.g., WCAG) and best practices in instructional design and technology.
Preferred Qualifications
- Bachelor’s Degree
- Certification in instructional design or technology (e.g., ATD, CPLP, Certified Professional in Learning and Performance).
- Advanced skills in learning experience platforms (LXP) or other next generation learning technologies.
- Experience with data analytics and reporting tools to evaluate learning outcomes.
Minimum Years Of Experience
6
Travel Requirements
10%
Preferred Level Of Education
Bachelor’s Degree
About Organization
At its Atlanta headquarters, known as the Corporate Support Center, Chick-fil-A, Inc. offers full-time careers in various fields such as Digital Transformation & Technology, Financial Services & Accounting, Enterprise Analytics, Restaurant Development, Early Talent Programs and more. Our team of more than 3,000 staff members tackles complex challenges every day — from restaurant design to food innovation, to infusing personalized service into digital spaces — all with the intent of supporting our owner-operators in delivering customer experiences defined by hospitality and care.
Chick-fil-A, Inc. is the third largest quick-service restaurant company in the United States, known for its freshly-prepared food, signature hospitality and unique franchise model. More than 200,000 Team Members are employed by independent owner-operators in more than 3,000 restaurants across the United States, Canada, and Puerto Rico. In 2023, the company shared plans to expand by 2030 into Europe and Asia. Chick-fil-A owner-operators live and work in the communities their restaurants serve, each supporting local efforts to address hunger, education, and making a positive impact. The family-owned and privately held company was founded in 1967 by S. Truett Cathy.
