Instructional Technologist II
Position Title:
Instructional Technologist II
Job Group:
Professional & Scientific
Required Minimum Qualifications:
Bachelor’s degree and 2 years of related experience
Preferred Qualifications:
- Education and/or experience in computer information systems, management information systems, or computer science
- Experience teaching and supporting instruction in a higher education setting
- Experience in educational technology including learning management systems
- Experience with Excel and/or PowerBI
- Experience training or leading workshops
Job Description:
Summary
Iowa State University’s Center for Excellence in Learning and Teaching (CELT) is seeking to fill the position of Instructional Technologist II. As a part of the CELT Faculty Support team, this position will collaborate on testing, installing, implementing, and maintaining centrally-supported learning technologies. Detail-oriented and technology savvy, an individual in this position will:
- Closely collaborate with ITS to install and manage vetted learning technologies for seamless integration with the Canvas learning management system.
- Monitor Learning Tools Interoperability (LTI) specifications and changes impacting the performance of centrally supported learning technologies.
- Manage the technical specifications of a student course satisfaction survey platform.
- Test and monitor the deployment of new technical features in Canvas and other centrally supported technologies.
- Provide ticket and phone support in response to instructor inquiries.
- Solve tickets escalated from Tier 1 (Helpdesk).
- Serve as a liaison between ITS and vendors to successfully troubleshoot complex technical issues
- Communicate necessary fixes, updates, features, and services to the CELT leadership.
- Document internal processes, policies, and procedures.
- Create custom documentation for internal audiences (sub-account administrators, etc.).
- Facilitate communication with vendors of instructional technologies.
- Create internal and external knowledge databases for supported technologies.
- Analyze and interpret data to improve the use and management of centrally-supported technologies.
- Participate in CELT internal and external committees
A successful candidate will possess: great attention to detail: excellent computer skills; experience with Microsoft and/or Apple OS and applications, Canvas Learning Management System, and learning technologies management; excellent oral and written communication, organizational, and time management skills; an ability to provide meaningful insights and assist in making complex decisions; strong analytical skills with excellent problem-solving skills; a positive attitude and strong customer service skills; an ability to work under deadlines and move projects forward.
Level Guidelines
- Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
- Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
- Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
- Responds to a broad range of inquiries and requests
- May provide training and/or direction to lower-level staff
- May lead projects of moderate scope and complexity
- Provides guidance to students
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.
Appointment Type: Regular
Number of Months Employed Per Year: 12 Month Work Period
Time Type: Full time
Pay Grade: PS807
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
- Resume/Curriculum Vitae
- Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
- Retirement benefits including defined benefit and defined contribution plans
- Generous vacation, holiday and sick time and leave plans
- Onsite childcare (Ames, Iowa)
- Life insurance and long-term disability
- Flexible Spending Accounts
- Various voluntary benefits and discounts
- Employee Assistance Program
- Wellbeing program
Original Posting Date: September 25, 2024
Posting Close Date: October 6, 2024
Job Requisition Number: R15606