How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

This job provides high-touch, customer-oriented instructional support at the University of Michigan – College of Pharmacy.  Successful applicants should have effective written and verbal communication knowledge to quickly offer appropriate assistance collaboratively with faculty, staff, and students in the instructional technology environment. Assists in the development of instructional materials that are functional, intuitive, informative, and consistent with sound instructional design principles. Provides technical support (hardware and software) for course labs, distance learning and classroom equipment, secure assessment technology (Examsoft & Respondus), and audio-visual equipment.  Collaborate with the Instructional Learning Lead and IT department to bring together several related client needs to develop appropriate strategies for implementing information technology across a broad range of academic programs and initiatives. As this environment is dynamic, the applicant should be capable of staying focused and on-task while keeping productivity interruptions to a minimum.

Responsibilities

35%  – Instructional Technology Support

• Work with the Instructional Learning Lead to help design, develop, and support online and interactive instructional tools, applications, and systems. Develop, conduct, and analyze surveys related to academic technology needs (current and future). Work with members of the IT department to support the educational mission of the College of Pharmacy. Assist in developing documentation pertaining to policies, procedures, and best practice guidelines for using academic technologies.

25% – Support/training

• Provide end-user technical support for academic technology-related issues for the College of Pharmacy.
• Help provide training and support to students with regard to classroom and learning technologies. Develop How-to’s and conduct technology training for faculty, staff, and students.

25% – Onsite Instructional Equipment and Audio/Video Support

• Set up and maintain instructional computers and specific audio/visual equipment for classroom and project use. Edit and publish videos, lecture recordings, and other multimedia items.

15% – Technology Evaluation

• Work with the Instructional Learning Lead and IT department to strategically evaluate what systems, services, and technologies should be implemented.  Assist in the process of eliciting and documenting detailed requirements for proposed instructional projects, including performing feasibility, risk, and cost-benefit analysis.

Required Qualifications

Education and Experience: Bachelor’s degree in computer science, audio-visual education, distance learning, instructional technology, or related field. Typically, they will have an area of specialization such as multimedia support, instructional design, media classroom support, etc. Demonstrate computer/instructional technology knowledge, including learning management systems and alternative testing options. 

Experience with Microsoft Office suite, Qualtrics, Zoom, Audience Response Systems, Dropbox Box, Google apps, UM *Course Tools, Canvas, ExamSoft, and other U-M instructional programs.  Experience interacting with faculty and developing, assessing, and implementing academic technology solutions.

Requires 1-2 years of experience in learning and production management technology. Proficient with word processing, spreadsheets, Google Apps, and other collaboration platforms. Demonstrated ability to perform initial troubleshooting for academic technology on Apple and Windows and Windows operating systems.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.