Instructional Developer

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

About the role

The Instructional Developer role on Rippling’s Customer Education team provides a unique opportunity to use your instructional design and multimedia development skills to build customer-facing content to help drive product adoption and self-service customer onboarding initiatives.

With Rippling investing significantly in customer experience, your role has an incredible impact on the future of the company and our ability to effectively train our growing customer base with on-demand digital training. As an Instructional Developer, you’ll use your passion and creativity to create learning experiences that help our customers realize the full potential of using Rippling for their business.

Who you are

• You have a proven track record of creating visually appealing and engaging content that increases learner engagement and drives product adoption
• You’re a self-motivated individual who thrives in a fast-paced environment
• You’re a strong written communicator adept at knowing your audience and how to satisfy their learning objectives 
• You have a strong technical aptitude and are a quick learner of new technologies and concepts

What you will do

• Design and build learning content that will be served in our customer-facing LMS
• Use a variety of different software tools to create content in multiple formats such training videos, interactive SCORM modules, animated GIFs, infographics, simulations, hands-on labs, etc. 
• Experiment with new approaches to learning that drive learner engagement and product adoption
• Deliver a results-driven learner experience with learning that is highly engaging and effective at making our customers confident and skilled at using our products
• Develop storyboards, training scripts, and eLearning content that can be easily localized and/or adapted for multiple audiences and personas

What you will need

• Bachelor’s degree or equivalent experience with a concentration in instructional design, educational technology, or a related field
• A minimum of 3 years of experience working as an Instructional Designer/Developer or in a related job role, preferably for a B2B SaaS company
• Proven track record of creating high-quality and innovative instructional materials and learning solutions using proven instructional design methodology and current industry trends
• Proven experience delivering courses using industry tools such as Articulate 360 (Rise and Storyline), Adobe Creative Cloud, Camtasia, and DAP platforms
• Experience building lessons tailored to specific learning outcomes and writing effective assessments to test student competencies
• Experience effectively collaborating with stakeholders to understand and deliver eLearning modules that drive tool adoption and customer retention
• Experience in writing effective copy, instructional text, training scripts, as well as creating storyboards and learning assessments

About the Team

The Customer Education team is focused on building best-in-class product documentation and on-demand training materials. Our goal is to empower our customers with the necessary knowledge and skills to effectively use all aspects of the Rippling platform and products. Whether it’s a tutorial, troubleshooting FAQ, training video, infographic, or hands-on training lab, the Customer Education team creates a variety of different training materials that drive product adoption and customer success.

The pay range for this role is:

84,000 – 147,000 USD per year (US Tier 1)

75,600 – 132,300 USD per year (US Tier 2)

71,400 – 124,950 USD per year (US Tier 3)