Job Summary:
About The Role & Team:
As an Instructional Designer, you will craft and develop learning content for Cast Members and 3rd Party Travel Industry Clients to help them sell Disney Destinations to Guests around the world. This role leads all aspects of the production of learning content, from design and development through implementation and evaluation.
Routine projects include both online and instructor-led learning components, covering a wide range of topic areas like product knowledge, policies and procedures, or system training. This position will collaborate closely with peers who specialize in writing, graphic design, video production and/or web design, in addition to subject matter experts, Clients, Trainers/Facilitators, and/or vendors.
This position implements learning theory and researches processes to craft and implement learning materials that produce greater outcomes for a specific role or audience.
You will report to the Manager, Instructional Design.
This is a Full-Time position.
What You Will Do:
- Serve as the project leader to develop learning solutions that align with learning objectives, client needs, and business goals
- Work collaboratively with other team members, subject matter authorities, and key partners, to define the scope, identify desired performance outcomes, document job tasks, and develop an end-to-end project plan
- Recommend the appropriate learning solution(s) for a given need, based upon academic principles found in adult learning theory and current research
- Develop learning content in a variety of formats including, but not limited to, reference guides, “how-to” tutorial resources, presentations, facilitator scripts, online learning experiences (e.g., eLearning, webinars), instructional videos, and traditional classroom learning experiences
- Manage multiple learning content development projects simultaneously, scheduling design and review meetings—remaining accountable for maintaining project timelines
- Follow established Instructional Design models for content design and development
- Build effective assessment methods associated with learning content, including the development of knowledge assessments, skill assessments, and other measurement tools
- Assist with internal learning content maintenance, ensuring content remains current and ready to be used, at any time
- Conduct train-the-trainer sessions with training delivery partners and conduct after action and annual learning content reviews to identify continuous improvement opportunities
Required Qualifications & Skills:
- At least 3 years confirmed working experience in Instructional Design and with instructional technology
- Shown ability crafting, writing, and producing learning content for both soft skills and technical education
- Ability to design and develop classroom and synchronous virtual classroom learning content for both new and incumbent Cast Members
- Ability to design and develop eLearning/online learning content using tools such as Articulate Storyline and Articulate Rise
- Proficiency with Microsoft Office, Adobe Creative Cloud applications
- Organizational and project management skills
- Ability to handle and protect confidential information
- Ability to work together within a dynamic team environment
- High affinity for the Disney brand
- Proven understanding of Walt Disney World, Disneyland, Disney Cruise Line, Adventures by Disney, National Geographic Expeditions, and Aulani: A Disney Resort & Spa products and services
Preferred Qualifications:
- Facilitation and presentation skills
- Experience developing long, multi-week learning programs
- Knowledge of Sales educational programs and selling philosophies
- Proficiency in off-the-shelf and propriety Disney sales and booking applications and related systems/technologies used to provide help and support
Required Education:
- Bachelor’s Degree in Instructional Design
Preferred Education:
- Master’s Degree in Instructional Design
Additional Information:
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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