About the Job

Please note, this position is not eligible for H-1B or Green Card sponsorship.

The University of Minnesota is committed to fostering local talent through employment opportunities. While this position utilizes a hybrid work modality, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border OR otherwise open to relocation.  

Position Overview:

Consider a career with the University of Minnesota — rated by Forbes as one of the Best Employers by State (2019, 2022–2024) and Best Employers for Women (2023). Within the Office of Information Technology (OIT), we are seeking an experienced Instructional Designer to develop and deliver effective training materials and programs for our User Support organization, including our technology help desk. This is a new position within User Support that will own and lead content creation from the ground up. The ideal candidate will have a strong understanding of adult learning principles, instructional design methodologies, and experience creating engaging and interactive learning experiences.

Responsibilities:

• Needs Assessment: Conduct thorough needs assessments to identify knowledge and skill gaps within the User Support organization.
• Curriculum Development: Design and develop comprehensive training curricula, including course outlines, modules, lesson plans, presentations, interactive activities, and assessments.
• Content Creation: Create engaging and informative training content that is relevant to the needs of the User Support team, including canvas course modules, technical documentation, user guides, troubleshooting guides, and knowledge base articles.
• Delivery Methods: Deliver training programs through various modalities, such as instructor-led training (ILT), virtual instructor-led training (VILT), e-learning modules, webinars, and self-paced online courses.
• Evaluation and Improvement: Continuously evaluate the effectiveness of training programs through surveys, assessments, and feedback from participants. Use data-driven insights to improve and update training materials and delivery methods.
• Collaboration: Partner with User Support managers, technical subject matter experts, service owners and other stakeholders to ensure training materials are accurate, up-to-date, and aligned with organizational goals.
• Stay Current: Remain informed about emerging technologies, industry trends, and best practices in instructional design and user support training.

Qualifications

Qualifications:

• Bachelor’s degree and four years of experience in training facilitation/instructional design OR master’s degree plus two years of experience in training facilitation/instructional design.
• Experience with adult learning principles and instructional design methodologies (such as ADDIE, SAM, etc.).
• Experience with e-learning authoring tools (such as Articulate Storyline, Adobe Captivate, etc.) and learning management systems (LMS)
  

Preferred Qualifications:

• Instructional design experience focused on technology training or user support.
• Familiarity with customer service and user support principles.
• Certifications in instructional design or training delivery (e.g., CPLP, CPTM).

Pay and Benefits

Pay Range: $84,000 – $94,000: depending on education/qualifications/experience 

Time Appointment: 75%-100% Appointment 

Position Type: Faculty and P&A Staff 

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services 
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

How To Apply

Applications must be submitted online.  To be considered for this position, please click the Apply button and follow the instructions.  You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your “My Job Applications” page and uploading documents in the “My Cover Letters and Attachments” section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

No job description available

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation’s most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).