Instructional Designer

What is Aspirion?

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time. 

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

What will you provide?

Reporting to the Vice President of Organizational Development, the Instructional Designer builds, develops, and implements key learning programs across all Aspirion service lines. This role enhances existing training and creates new learning interventions to support teammate education and organizational growth. As a key member of the Learning & Development team, the Instructional Designer drives impactful learning initiatives that align with Aspirion’s strategic goals.

The following list reflects essential duties, responsibilities, and competencies.

• Consistently demonstrates Aspirion’s Values
• Provide world class instructional design skills to support design and development of customer-specific learning programs and technology implementations
• Work directly with process and system SMEs to identify learning objectives and translate into learning content that support learning needs 
• Develop course outlines and design documents; create scripts and storyboards for various delivery methods for our organizations 
• Independently lead design and development projects including regular meetings with all stakeholders and consistent communication of status and implementation updates 
• Proactively recommend continuous improvement changes within existing learning programs that support Aspirion’s KPIs and business initiatives 
• Collaborate with Learning & Development (L&D) partners to support Department deliverables and KPIs 
• Present course design and materials to all stakeholder levels and incorporates feedback 
• Validate, deliver, and evaluate the final training program and/or job performance product 
• Ensure that the courses meet documented learning objectives and make necessary adjustments 
• Design and develop learning effectiveness measures for service line training programs 
• Recommend appropriate learning strategies based on business priorities, department objectives, and learner needs 
• Facilitate Learning Intake process to uncover organizational training needs and develop learning proposals
• Demonstrated advanced expertise with Microsoft Office Suite (e.g., MS PowerPoint, MS Word, MS Excel, Teams, SharePoint, etc.)
• Demonstrated experience designing and supporting virtual/online ILT programs via Microsoft Teams, Zoom, WebEx, etc.
• Strong attention to detail with ability to organize and manage multiple priorities and projects, work to tight timeframes and achieve exceptional outcomes 
• Exceptional presentation and facilitation skills, along with strong written communication acumen to varying leadership levels 
• Proven ability to use a consultative approach and persuasive communication with stakeholders 
• Strong organizational, project management, and multi-tasking skills with the ability to manage and prioritize concurrent learning projects 
• Self-motivated with resilient leadership skills and the proven ability to independently perform effectively 
• Comfort working in a fast-paced and constantly evolving remote environment 
• Proficient knowledge of software needed for Instructional Design and content development (e.g., Articulate360 suite, Adobe Captivate, iSpring, Camtasia, Canva, etc.) 
• Experience in creating standard operating procedures (SOPs), organizational process documents, system workflows, and/or how-to guides 
• Knowledge of Learning Management System (LMS) functionality and administration 
• Other duties as assigned

Education and Experience Qualifications

• Bachelor’s degree required, preferably in instructional design, professional writing, technical communication, or related field.
• Minimal 5-7 years’ experience in instructional design/writing required.
• Experience in learning program development and execution required. Must have a demonstrated understanding of Adult Learning Theory and how to achieve defined learning outcomes with a strong operational focus.
• Portfolio submission required that demonstrates the ability to develop effective learning materials for various audiences utilizing multiple learning modalities and andragogical strategies.
• Healthcare, Medical Billing, or Revenue Cycle Management experience preferred.
• Corporate Training or Education experience preferred.

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs. 

The US base pay range for this position is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered.

Must reside in the United States within one of the states listed below: 

Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Wisconsin, West Virginia, and Wyoming. 

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.