Instructional Designer – Program Manager

Job Description

Work Location Options: Hybrid

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

American Express Global Commercial Services (GCS) is the global leader in Commercial Payments and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. This role reports to Learning and Development team within our GCS Sales Enablement organization. 

We are seeking an instructional designer to develop high-impact learning programs used to onboard and upskill our commercial sales colleagues and their leaders. Your work will empower our frontline teams to deliver a consistent brand, value proposition, and an outstanding customer experience – ultimately driving bottom line results.

This role requires a drive for uncovering the root cause of performance opportunities, and delivering solutions crafted to inspire changes in behavior. Reporting to the Director of Learning and Development, you’ll run the end-to-end creation of training programs, including needs analysis and evaluating the changes in performance resulting from our initiatives. You will reach learners across the globe using a variety of delivery methods (on-demand, in-person, virtual, or a combination) and modalities (eLearning, virtual training, podcasts, videos, job aids, etc.), which you’ll deploy in collaboration with our training teams.

This instructional designer position requires technical skills including developing in Articulate 360 products, working with brand graphics to build aesthetically pleasing materials, and managing content in our LMS.

Responsibilities

• Manage learning development programs with the ability to create effective delivery strategies that meet the needs of various audiences
• Design and develop learner-centered, performance-based training programs in multiple modalities, including interactive eLearning modules, videos, learning labs, simulations, learning communities, and other learning solutions
• Develop deep understanding of intellectual property (e.g., methodologies, programs, brand standards) to ensure content is accurate, sound, and high impact
• Follow developments in the adult learning, sales training, and instructional design industries to incorporate best practices and new/innovative technologies and ideas
• Engage with community of customers and end users to better understand the experience learners are having and work to continually elevate our programs
• Build effective working relationships with sales leaders, partner teams, and broader customers
• Analyze usage data, engagement, and qualitative data to report on the impact of initiatives and identify areas for improvement
• Project manage the development of new content, including approvals through our governance processes

Minimum Requirements 

• 3 years related experience in learning strategies, technologies, and operations
• 2 years of instructional design, writing, and development for blended learning experiences
• Strong program management, organizational skills, and attention to detail
• Strong collaboration at all levels, including senior leaders and partner teams
• Ability to distill and articulate complex concepts in a concise way
• Experience working with Learning Management System Administration including loading content, making assignments, and pulling reporting data
• Proficiency applying Articulate 360 Suite, Adobe, Camtasia, Audacity, and other authoring tools, demonstrated with a portfolio
• Bachelor’s Degree required

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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