General Summary

The Instructional Designer is an Epic certified instructor responsible for providing successful training to a diversified audience for the HFHS implementation of an electronic healthcare record utilizing the EPIC system of applications. It will require flexible work hours to meet the needs of the user community. Under general supervision, organizes and conducts moderately complex training and educational programs for Epic application. Maintains records of training activities, employee progress, and program effectiveness. This job is responsible for improving the image and productivity of the application end user experience. Certified candidate will be providing computer, workflow based and procedural training, and completing operations improvement projects. The Instructional Designer will provide management oversight for the credentialed trainers within their application area. This will include assisting with the recruitment and hiring of these individuals, coordinating schedules and tasks and providing quality assessments of their instructional skills and classroom performance. Requires a strong skill set in interpersonal, written and verbal communication.

Education/Experience Required

• Associate’s Degree or equivalent from a two-year college or technical school required. Bachelor’s Degree preferred.
• Bachelor’s degree in education, instructional design, clinical field or equivalent combination of education and experience preferred.
• One to two (1-2) years of experience with specialized information systems in a clinical healthcare environment and/or one to two (1-2) years of clinical/healthcare training experience.
• Medical Assisting, Nursing, Health Care Administration, Project Management or Information Technology preferred. Three to five (3-5) years of computer related experience required preferably in a medical clinic setting or training in a hospital setting preferred.
• Instructional Design experiencing preferred.
• Experience EMR training and/or implementation a plus preferred.
• Knowledge of HFHS clinical and operational workflows, as well as policy and procedures is beneficial.
• Ability to consistently present scripted training materials to large groups, and to conduct engaging and effective training sessions to diverse audiences including management staff, nurses, medical assistants, ancillary support staff, physicians, mid-level providers (NP & PA) and others.
• Ability to design educational curriculum incorporating operational workflows and policies.
• Well respected by peers and management and viewed as a trusted resource.
• Patience, with the ability to adapt to challenging classroom situations & personalities.
• Outstanding customer service, people and organizational skills.
• Excellence orientation: Constantly looks for ways to improve personal and organizational performance.
• Ability to maintain a high-level of energy, adaptability and flexibility necessary for this project.
• Prior knowledge and expertise in either the training and/or implementation of health care information technology solutions.
• The person needs to be comfortable in the use of Microsoft Office Suite technology, but it is not necessary to be an expert.

Certifications/Licensures Required

• Epic certification candidate preferred. Epic certification will be required once hired and needs to be complete within first 90 days or based on first available Epic training.

Additional Information

• Organization: Corporate Services
• Department: HaBITTS
• Shift: Day Job
• Union Code: Not Applicable

About Organization

*Job seekers: please be aware of fraudulent job postings and phishing scams via LinkedIn. Henry Ford Health only contacts applicants through our human resources department and via a corporate email address. Here are some tips to be aware of: http://ow.ly/Kc0o50EKory

Serving communities across Michigan and beyond, Henry Ford Health is committed to partnering with patients & members along their entire health journey. Henry Ford Health provides a full continuum of services – from primary and preventative care, to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care & other healthcare retail. It is one of the nation’s leading academic medical centers, recognized for clinical excellence in cancer care, cardiology and cardiovascular surgery, neurology and neurosurgery, orthopedics and sports medicine, and multi-organ transplants. Consistently ranked among the top five NIH-funded institutions in Michigan, Henry Ford Health engages in thousands of research projects annually. Equally committed to educating the next generation of health professionals, Henry Ford Health trains more than 4,000 medical students, residents and fellows every year across 50+ accredited programs. With more than 50,000 valued team members, Henry Ford Health is also among Michigan’s largest and most diverse employers. President and CEO Bob Riney leads the health system and serves a growing number of customers across more than 550 sites across Michigan. That includes: 13 acute care hospitals; 3 behavioral health facilities including two world-class addiction treatment centers; a state-of-the-art orthopedics and sports medicine facility; multiple cancer care destinations including the Brigitte Harris Cancer Pavilion, Henry Ford Health’s premier location in Detroit; & more options than ever for primary care for patients and families across the region.