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Instructional Design

Instructional Designer, Dynamic Yield

Job Type Full-Time  
Experience Level Entry  
Organization Type Corporate L&D  
Pay Range $100k - $105k  
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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Instructional Designer, Dynamic Yield

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Dynamic Yield by Mastercard is looking for a highly motivated training and content manager to design content and deliver customer-facing trainings, both virtual, in person and host workshops. 

In this role, you will first master the Dynamic Yield platform and understand the needs of our customers. Then you will break down concepts and best practices into easy to understand educational materials and exercises to teach our customers how to best use the platform and understand our methodologies. This is an exciting opportunity for someone who has a passion for teaching and helping others learn and achieve their goals. 

Role

  • Create customer-facing training materials that are easily digestible and engaging, including videos, hands on workshops, learning paths, quizzes, infographics, etc.
  • Identify ways to educate various customer personas at each stage of the customer journey and create customized learning paths
  • Create playbooks for CSMs and TAMs to take as engaging workshops to their customers, courses within the Dynamic Yield Academy (Skilljar) to grow our customer educational materials, ensuring content is organized and searchable
  • Manage end-to-end training events and logistics, including upfront registration, communication, enrollment, event planning, materials management, onsite logistics, and post-course evaluations
  • Work closely with product teams to ensure training curricula is always up-to-date and capture new features as needed

All About You

  • 2+ years content development experience, preferably on a SAAS platform
  • Basic understanding of HTML, CSS, or JavaScript is a plus
  • Self-starter with an established track record of effectively managing multiple projects and deadlines and working in a dynamic, fast-paced, team environment
  • Ability to write clear, engaging, and effective training content
  • Experience using a Learning Management System to keep training content organized (experience with Skilljar is a plus)
  • Experience using data to inform and continually adjust content management and delivery
  • Exceptional presentation skills
  • Excellent interpersonal/communication skills (oral and written)

Base Salary: $100,000-$105,000

In the US, Mastercard and Dynamic Yield is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. 

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.